Under the 2025 U.S. FDD, amended February 1, 2026, a Roosters Men’s Grooming Center franchise operates fixed-site Roosters Shops. Licensed professionals deliver approved grooming services, while the franchisee or a fully trained manager supervises staffing and local execution and records appointments, payments, inventory and customer activity through the required Zenoti System.
What does a Roosters Shop sell, and who buys it?
The franchised business sells approved personal grooming services and professional hair-care products from a branded retail Shop. The FDD describes the service focus as primarily men, while the official Regis franchise page states that services are available to all members of the public.
Service transactions
Item 1 identifies haircuts, shampoos, blow-dries, color services, shaves and other barbering services. The technical-training list also covers a seven-step shave, facial grooming and waxing, a facial service and retail. Roosters, not the franchisee, approves, adds or discontinues offerings through Brand Standards and the Operations Manual.
Product transactions
The Shop may sell only approved professional hair-care products and merchandise. Opening inventory, backbar products and ongoing retail inventory must come from designated or approved suppliers. Both enter Gross Sales and the point-of-sale record.
Customer access
Demand can arrive through appointments, online check-in, digital channels, telephone contact and walk-ins. The Operations Manual separately addresses appointments, Roosters Online Check In, customer communication, wait time and request procedures. Roosters may establish a nationwide toll-free ordering and follow-up process.
Repeat-visit mechanisms
Each franchisee must participate in the required gift, loyalty and stored-value card programs and use specified mobile, digital-ordering and franchise-system applications. Roosters sets program requirements; the Shop executes redemption and checkout. The FDD names SVS as the approved gift-card vendor.
How does work move through the Shop?
A service cycle connects booking to licensed service delivery, approved retail, integrated payment and franchisor reporting. The confidential Operations Manual contains the detailed procedures.
Demand and booking
- Actor
- Customer; manager, receptionist or service professional where assigned.
- Action
- Place an appointment request, online check-in, telephone inquiry or walk-in into the service schedule.
- Required system or asset
- Zenoti System, approved digital channels, telephone and Shop schedule.
- Output
- A confirmed appointment, wait-list position or available walk-in slot.
Arrival and consultation
- Actor
- Front-desk role where used; assigned licensed barber or cosmetology professional.
- Action
- Confirm the booking and conduct the customer consultation that defines the grooming work.
- Required system or asset
- Customer record, appointment book and approved service menu.
- Output
- An assigned professional and an authorized service ticket.
Grooming service
- Actor
- Trained, state-licensed barber or cosmetology professional.
- Action
- Perform the approved grooming service under Brand Standards, sanitation rules and Shop procedures.
- Required system or asset
- Roosters Specific Equipment, approved backbar products, station tools and sanitation supplies.
- Output
- A completed service ready for customer review and checkout.
Completion and approved retail
- Actor
- Service professional; manager or receptionist where used.
- Action
- Resolve concerns under guarantee and re-cut procedures, record completion and offer only approved merchandise.
- Required system or asset
- Approved product inventory, customer-service forms and Zenoti transaction record.
- Output
- A final service-and-product ticket.
Payment and loyalty
- Actor
- Customer and the Shop employee completing checkout.
- Action
- Process payment through the integrated flow and apply gift-card or loyalty-program rules.
- Required system or asset
- Zenoti System, required payment processor and SVS gift-card program.
- Output
- A settled transaction, updated customer record and inventory movement.
Closeout and reporting
- Actor
- Franchisee or Shop Manager.
- Action
- Review operating records, submit the monthly Gross Sales report by the tenth and maintain the designated EFT account.
- Required system or asset
- Computer System, Zenoti reporting, accounting records and Operations Manual controls.
- Output
- Operational data accessible to Roosters and monthly payments withdrawn on the designated date.
The FDD does not support an absentee-operation claim. Except with written approval, either the franchisee or a manager who completed required training must devote full time and best efforts to management and operation, and one of them must provide supervision at all times. The franchisee remains the employer even when a Shop Manager runs daily service.
Who performs each operating function?
Control is divided among the franchisee, Roosters MGC International, LLC and named third parties: local employer, system authority and designated-input providers.
Franchisee and Shop team
- Franchisee or trained manager
- Full-time management, supervision, staffing, schedules, local compliance, records and local advertising execution.
- Licensed professionals
- Customer consultation, approved grooming services, sanitation, product recommendation and service completion.
- Receptionist or front desk
- A disclosed but not universally required role for greeting, booking, confirmations and checkout.
Roosters and Regis resources
- Roosters MGC International, LLC
- Brand Standards, Manual updates, approved offerings, supplier rules, advertising approval, inspections and operating advice.
- Regis Corporation group
- Parent-level resources, technical education, portals and franchise support.
- National Fund
- System advertising and public-relations programs selected and administered by the franchisor.
Named third parties
- Zenoti / Soham, Inc.
- Required SaaS point-of-sale, back-office, integrated payment and operational data platform.
- SVS
- Approved gift-card vendor under the required Participation Agreement.
- Designated suppliers
- Approved professional products, retail inventory, backbar supplies, Operating Assets and Shop supplies.
The Single Shop Program and Fast Start Program use the same Shop system, but the Development Agreement adds opening quotas and deadlines. It encourages one full-time District Manager for each six Shops; any District Manager used must devote full time, complete required training and receive written certification and approval from Roosters.
Which technology and suppliers are mandatory?
The model is supplier-restricted and data-intensive. The franchisee maintains the Computer System and inputs; Roosters changes specifications, approves sources and accesses operating data.
Zenoti System
The current approved platform is the Zenoti System licensed from Soham, Inc. It supports point of sale, scheduling, customer data, productivity, product sales, inventory and reporting. Integrated payment processing is required. The Computer System must communicate electronically with Roosters 24 hours a day, seven days a week.
Regis and Roosters portals
The FDD directs the Shop to use the Computer System for the Education Playground, Franchise Resource Center, Salon Detail Admin, Super Center product-ordering portal and Learning Management System. These tools connect training, ordering and administration to daily operations.
Products and Operating Assets
National-brand professional shampoos, conditioners, finishing products, retail inventory, backbar supplies, furniture, fixtures, signs and Roosters Specific Equipment must meet Brand Standards and, where designated, come from approved or designated suppliers. Roosters may limit choices, approve substitutes or revoke approval.
Data and security
Roosters, its parent and affiliates claim ownership of operational, financial, transaction, customer and marketing Data and may access it continuously, excluding employment-related information. The franchisee remains responsible for hardware, backups, privacy law and Payment Card Industry Data Security Standards compliance.
Item 8 estimates that purchases and leases from Roosters, affiliates, designated or approved suppliers, or under franchisor specifications represent about 68%–73% of the purchases and leases used to establish and operate a Shop. That percentage describes purchasing control, not an operating margin or earnings measure.
What does the franchisor control, and what remains local?
Roosters controls location approval, offerings, suppliers, technology, advertising, data access, quality and Manual procedures. The franchisee controls the local employer, execution and permitted pricing decisions.
Does a Roosters franchisee receive exclusive customers or channels?
No. The Approved Location sits inside a Designated Market Area, but neither agreement grants exclusivity. Rights are site-based and channel-limited, not a claim to all DMA demand.
| Operating boundary | FDD rule | Practical effect |
|---|---|---|
| Approved Location | The Shop may operate only at the approved site and may not relocate without the required approval. | The right is tied to specific premises. |
| Designated Market Area | The DMA is described by boundaries or other geographic demarcation but is non-exclusive. | Franchised, company-owned or affiliated concepts may compete nearby. |
| Outside-DMA solicitation | Soliciting or accepting orders outside the DMA is restricted unless Roosters approves or a stated exception applies. | Marketing and sales must remain inside the authorized area. |
| Alternative channels | Internet, catalog, wholesale, resale, television, radio and other channels are reserved to Roosters or its designees. | The Shop receives no automatic rights or proceeds. |
What does Item 20 show about the operating network?
At June 30, 2025, the U.S. system was almost entirely franchised. Item 20 also shows declining total outlets and no projected openings at the reporting date.
U.S. outlet composition at June 30, 2025
Exact Item 20 counts; 70 total Shops
The 2025 network was franchise-led, so local employers performed nearly all unit-level service delivery while Roosters retained system control.
Source: 2025 FDD, Item 20, Tables 1 and 4, pages 58–61. Reconciliation: 69 + 1 = 70; 98.6% + 1.4% = 100.0% after rounding.
System-wide outlets declined from 82 at June 30, 2023 to 70 at June 30, 2025. During fiscal 2025, Item 20 reports three terminations or non-renewals and four reacquisitions among franchised Shops, ending with 69 franchised Shops. The FDD’s projected-opening table lists zero signed-but-not-open, projected franchised and projected company-owned outlets as of June 30, 2025.
Which operating questions remain unit-specific?
The FDD establishes structure, not every local detail. Verify the current Manual, agreements and Shop practices for the market and development path.
Operating-model synthesis
Roosters converts local grooming demand into service and approved-product transactions performed by licensed professionals in a fixed-site Roosters Shop. The franchisee’s central responsibility is full-time supervised execution: staffing, scheduling, customer service, inventory, compliance and records. The strongest dependency is the combination of Brand Standards, designated suppliers and the Zenoti System, including franchisor access to operating Data. The most important boundary is that the DMA is non-exclusive and alternative channels remain reserved. The largest undisclosed question is the exact current Shop-level staffing and service-scheduling model required by the confidential Operations Manual.
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