SEVA operates as a territory-based non-medical home-care agency. The franchisee generates and receives client inquiries, hires and supervises caregivers, schedules authorized care, documents visits, bills clients or qualified payers, and reports operating data. The franchisor controls the brand, approved services, digital presence, required systems, suppliers, territory rules, and audit access.
Data basis: Seva Senior Home Care Franchising LLC, 2026 Franchise Disclosure Document issued April 22, 2026; one disclosed U.S. franchise format, operated from a home office or an approved commercial office. Primary evidence: Items 1, 6, 8, 11, 12, 15, 16, 19 and 20, the Franchise Agreement, and Exhibit H.
Item 20 period: 2023-2025, measured at December 31. Public operating pages checked July 31, 2026. No franchise-controlled public copy of the FDD was located, so FDD references below are unlinked.
Operating model
How does SEVA operate after opening?
Direct answer
The unit is an office-led care agency rather than a retail storefront. The franchisee converts local inquiries into authorized care, recruits and manages caregivers, schedules in-home service, handles billing and collections, and reports through designated software.
1
Disclosed franchise format
Non-medical home care and companion care.
50,000+
Territory population floor
Approximate minimum residents per Territory.
Owner or GM
Required supervision
Direct participation or a trained General Manager.
24/7
On-call coverage
At least one employee available outside office hours.
2 / 0
Company / franchised outlets
System count at December 31, 2025.
Sources: 2026 FDD, Items 1, 12, 15 and 20, pp. 6, 27-28, 31 and 37-38; Franchise Agreement §§6.5 and 6.15; official SEVA franchise program.
Offering and demand
What does the franchisee sell, and who buys it?
The authorized business provides non-medical home care and companion care to seniors, infirm adults, Veterans, and people recovering from illness or surgery. The consumer-facing service menu currently includes companionship, meal preparation, transportation, laundry, personal assistance and other activities of daily living, delivered as hourly or live-in care.
Service promise
Caregivers perform approved non-medical tasks in permitted care settings. The Franchise Agreement limits the unit to franchisor-authorized services and requires discontinued services to stop immediately.
Customer and payer
The client is the care recipient; family members may participate in the inquiry and care decision. Payment can be private pay. Medicaid, Medicare, MMAI or VA reimbursement is optional only when the franchisee obtains the necessary licenses, authorizations and payer compliance capability.
Sales channels
Demand can come through the corporate website, controlled digital marketing, local advertising, community outreach and referral networks. A franchisee cannot create an independent website, social account, domain or alternate business email without written approval.
Sources: 2026 FDD, Items 1, 11 and 16, pp. 6-7, 23-25 and 31; Franchise Agreement §§6.6, 7.6-7.10; official home-care services menu, official franchise FAQ, and official client-care description.
Service cycle
How does work move through a SEVA unit?
The FDD does not publish a complete client-intake procedure, but the contract, official pages and designated software support this sequence. State licensing, privacy, payer and care-plan rules still apply.
Generate and receive demand
- Actor
- Franchisor marketing and franchisee office staff.
- Action
- Run approved local promotion, referral outreach and corporate digital lead capture.
- System / asset
- Corporate website, approved advertising and franchisor-provided email.
- Output
- A client or family inquiry assigned to the Territory.
Document needs and eligibility
- Actor
- Owner, General Manager or authorized office employee.
- Action
- Record requested services, client information, scheduling needs and applicable payer requirements.
- System / asset
- Designated CRM, privacy controls and any state-required intake documents.
- Output
- An approved service scope and next scheduling dependency.
Recruit, screen and match caregivers
- Actor
- Franchisee management.
- Action
- Hire, background-check, train and supervise employees; match qualified caregivers to the client's authorized tasks and schedule.
- System / asset
- Caregiver records, certifications, service plan and scheduling software.
- Output
- A staffed shift or recurring care schedule.
Deliver authorized care
- Actor
- Caregiver employee, supervised by franchisee management.
- Action
- Perform approved companionship, personal-care, homemaker or transportation tasks within the Territory and the client's service plan.
- System / asset
- Care plan, caregiver mobile access, required insurance and on-call coverage.
- Output
- A completed visit with time, task and client records.
Verify, bill and collect
- Actor
- Franchisee office and accounting staff.
- Action
- Review visit records, prepare invoices or payer submissions, collect payment and process payroll.
- System / asset
- CareSmartz360, designated payment processing and accounting software.
- Output
- Recorded Gross Revenues, receivables and payroll data.
Report, resolve and retain records
- Actor
- Franchisee management, with franchisor review rights.
- Action
- Resolve complaints, submit monthly Gross Revenue reporting, retain business records and respond to audits or data requests.
- System / asset
- CRM, accounting records, ACH authorization and Operations Manual procedures.
- Output
- Closed service cycle, repeat scheduling and auditable operating data.
Sources: 2026 FDD, Items 6, 8 and 11, pp. 9-12, 16-19 and 22-25; Franchise Agreement §§6.7-6.17 and 9.1-9.5; official caregiver-role description; CareSmartz360 private-duty workflow.
Responsibility map
Who performs each operating function?
The franchisor defines the framework, but the franchisee remains the employer and local service operator. Vendors and professionals supply required inputs without replacing franchisee responsibility for lawful care delivery. Daily execution therefore depends on reliable coverage, accurate records and prompt response whenever a scheduled visit changes.
Owner role and staffing
Can the unit be manager-run?
Yes, but the contract does not describe an absentee model. The owner must operate directly or appoint a General Manager who completes required training. Replacement managers must also qualify; equity ownership is not required.
Staffing evidence
Item 19 reports that the two affiliate-operated company outlets had markedly different 2025 staffing: Naperville had two administrative employees and 47 caregivers; Schaumburg had one administrative employee and seven caregivers. These are company-outlet observations, not a franchise staffing standard or recommended headcount.
Sources: 2026 FDD, Items 1, 7, 15 and 19, pp. 6-7, 14-15, 31 and 35-36; Franchise Agreement §§6.5, 6.8 and 6.15; official franchise FAQ on owner background and recruitment support.
Technology and supply chain
Which systems and suppliers are mandatory?
SEVA can specify hardware, CRM, payroll, POS, card processing, subscriptions, signage, supplies and equipment. Alternative suppliers require approval; silence for 30 days means disapproval. The FDD does not classify every vendor as sole-source.
Franchisor control
The franchisee must provide unrestricted, independent electronic access to customer, financial, transaction and operational information, subject to privacy-law limits for protected health information. The franchisor can require hardware replacement or upgrades, inspect paper and electronic records, request copies within five business days, conduct audits and require a corrective plan.
Sources: 2026 FDD, Items 8 and 11, pp. 16-19 and 22-25; Franchise Agreement §§5.7, 6.10, 8.4 and 9.1-9.5; CareSmartz360 operating functions, QuickBooks accounting platform, and Practina marketing platform.
Territory and channels
What does the exclusive Territory protect?
The Territory uses ZIP codes or natural or political boundaries and generally contains at least 50,000 residents. SEVA will not place another same-brand outlet there, but other channels and brands remain reserved.
Contract conflict to verify
Item 12 says a franchisee can relocate within the Territory without approval after written notice. Franchise Agreement §§5.2(d) and 6.2(e) require franchisor approval for relocation. Because the signed agreement governs the relationship, the buyer should obtain a written explanation and confirm the final contract language.
Sources: 2026 FDD, Item 12, pp. 27-28; Franchise Agreement §§5.2(d), 6.2(e) and 4.18; official territory availability page.
System footprint
What does Item 20 show about the operating network?
Item 20 shows an early-stage network with no franchised outlets at year-end 2023, 2024 or 2025 and two company-owned outlets in each year. Item 1 identifies Seva Senior Home Care Services LLC, an affiliate, as the operator of two similar outlets.
Systemwide outlet count, 2023-2025
Exact year-end U.S. outlet counts reported in Item 20
Interpretation: the disclosed operating playbook had not yet been tested by an open franchised outlet as of December 31, 2025; the operating examples came from two affiliate-run locations.
Source: 2026 FDD, Item 20, Tables 1, 3 and 4, pp. 37-38. Reconciliation: 0 franchised + 2 company-owned = 2 total outlets in each year.
Buyer verification
Which operating questions remain unresolved?
Several day-to-day mechanics remain undisclosed. Resolve them against the current Operations Manual, software order forms, Territory schedule and state licensing plan.
Synthesis
What is the SEVA operating-model takeaway?
SEVA's customer and revenue mechanism is the delivery and billing of authorized non-medical care through a locally managed caregiver workforce. The franchisee's central responsibility is staffing and reliably fulfilling scheduled care while maintaining licensing, privacy, payroll, billing and Territory compliance. The strongest franchisor dependency is control over services, digital channels, systems, data access and operating standards. The critical distinction is that an exclusive Territory does not eliminate reserved franchisor channels. The largest unanswered question is the exact current manual-driven workflow for intake, care planning, visit verification and payer billing.