An All American Pet Resorts unit is a staffed, site-based Pet Resort that receives dogs for boarding, daycare, grooming and authorized add-on services. The franchisee runs the facility, employees deliver daily pet care, designated software records reservations and payments, and All American Pet Resorts, LLC controls operating standards, approved inputs, digital marketing and reporting access.
How does an All American Pet Resorts franchise work after opening?
The unit converts local pet-owner demand into scheduled stays and care sessions. Staff qualify each dog, assign boarding or daycare routines, perform feeding, play, cleaning, medication and authorized grooming or training, then close the visit through the required point-of-sale and reporting stack. The franchisor supplies standards and support but does not employ the unit team.
Sources: 2026 FDD, Items 1, 12, 15 and 20, pp. 9-10, 37-39, 44-45 and 61-64; official franchise overview and consumer services.
What does the Pet Resort sell, and who buys it?
The core buyer is a pet owner who needs care while working, traveling or managing a dog’s grooming or training needs. The 2026 FDD defines the franchised business around boarding, daycare and grooming, requires boarding and daycare, and permits the franchisor to add, modify or remove authorized Products and Services.
Boarding and daycare
Boarding creates an overnight stay; daycare creates a daytime visit with structured play and rest. Official pages describe individual suites, group play, feeding, 24-hour staff and webcam access. Item 19 reported 71.50% boarding and 17.31% daycare service revenue for the disclosed 10-unit 2025 population; those percentages do not project a new unit’s results.
Grooming, training and related Products
The FDD includes grooming and treats grooming and training proceeds as Gross Revenues. The franchisor may require new services, including dog training, on notice. Consumer pages state that availability varies by resort, so the proposed unit’s mandatory menu requires confirmation.
The customer promise begins before check-in. Official Guest Policies require current vaccines, flea-and-tick prevention and a new-guest evaluation before boarding. The franchisee remains responsible for local permits, animal-care compliance, required employee licensing and accurate customer and pet records.
Sources: 2026 FDD, Items 1, 16 and 19, pp. 9-10, 45 and 48-61; 2026 Agreement §9.3, pp. B-22-B-24; official boarding, daycare, grooming and training.
How does work move through the unit?
The operating path links franchisor-controlled demand, local intake, pet qualification, staff-delivered care, point-of-sale completion and mandatory reporting. The Manual table of contents covers client acquisition, pre-entry evaluation, vaccines, check-in, feeding, medication, group play, cleaning, grooming, complaints, Gingr reports and revenue reporting.
Demand and reservation request
- Actor
- Franchisor digital team and franchisee customer-service staff.
- Action
- Brand website, approved social media and local advertising generate calls or online reservation requests.
- System
- Franchisor-controlled web presence, approved campaigns and the Gingr customer workflow.
- Output
- A lead or requested booking assigned to the approved location.
Qualification and pet intake
- Actor
- Customer Service, Resort Manager or trained intake employee.
- Action
- Collect owner and pet data, vaccine evidence, care instructions, contract terms and the required pre-entry evaluation.
- System
- Gingr record, client contract, boarding/daycare terms and Manual policies.
- Output
- Approved pet profile, service selection and scheduled arrival.
Check-in and care plan
- Actor
- Desk staff, Resort Manager and Pet Care Specialists.
- Action
- Confirm drop-off, suite, feeding, medication, play grouping and authorized grooming or training add-ons.
- Asset
- Boarding suites, food-preparation area, cameras, play areas and approved supplies.
- Output
- A documented care schedule transferred to operating staff.
Boarding, daycare and add-on fulfillment
- Actor
- Kennel Staff, Kennel Supervisor, Night Staff, groomer or authorized trainer under management supervision.
- Action
- Perform feeding, medication, play, rest, sanitation, monitoring and the purchased care services.
- System
- Manual procedures, online cameras, staff communications and Gingr service records.
- Output
- Completed care tasks, incident notes and a pet ready for pickup or continued stay.
Checkout, payment and customer handoff
- Actor
- Customer-service employee or manager.
- Action
- Verify completed services, apply approved discounts or packages, accept specified payment methods and return the pet.
- System
- Point of Sale Software, Gingr Payments or designated processing, receipt and customer record.
- Output
- Closed invoice, payment record and follow-up opportunity.
Reporting, review and corrective action
- Actor
- Franchisee or Designated Business Manager, bookkeeper or CPA, and franchisor operations personnel.
- Action
- Submit Gross Revenues, financial statements and marketing records; respond to audits, inspections, complaints and required corrections.
- System
- Resort Operations Software reports, QuickBooks or designated Financial Software, standardized chart of accounts and EFT.
- Output
- Royalty and Brand Development Fee basis, compliance record and operating feedback.
Sources: 2026 FDD, Items 6, 8 and 11, pp. 13-18, 23-25 and 26-37; 2026 Agreement §§7, 9 and 10, pp. B-13-B-15 and B-21-B-28; Manual Exhibit I-3-I-15. Gingr’s official software overview explains booking, records, payments and reporting; the contract controls configuration.
Who runs the Pet Resort day to day?
The franchisee owns the employment relationship and is responsible for enough trained personnel to handle expected volume. Direct supervision must come from the individual owner or a trained Designated Business Manager. The FDD does not disclose a required headcount, staffing ratio, wage schedule or shift model.
Item 15 permits an individual franchisee to supervise directly or hire a Designated Business Manager. Agreement §9.8 uses more prescriptive day-to-day and on-site language while also contemplating that manager. The documents support manager-run operation, not an absentee characterization; owner-presence expectations should be reconciled in writing.
Funds and maintains the business, hires employees, keeps permits and insurance, ensures compliance, approves local decisions and remains accountable under the Agreement.
Provides direct on-site supervision and day-to-day management, completes franchisor training and signs the designated-manager confidentiality and noncompetition agreement.
The Manual lists Resort Manager, Assistant Manager, Desk Manager, Lead Supervisor, Kennel Supervisor and Facility Specialist functions; the FDD does not state that every title must be a separate employee.
The manual lists Kennel Staff, Night Staff, Customer Service and grooming responsibilities. Official pages use the term Pet Care Specialists for employees who supervise pets, monitor health and communicate with pet owners.
Sources: 2026 FDD, Items 11 and 15, pp. 26-37 and 44-45; 2026 Agreement §§9.3(j) and 9.8, pp. B-24 and B-26; Manual Exhibit I-4-I-6; official franchise support.
Which suppliers, technology and operating controls are mandatory?
The unit is not free to source equivalent inputs independently. Equipment, food, sanitation items, grooming supplies, uniforms, marketing materials, software and other operating inputs must meet specifications and generally come from approved or designated suppliers. The franchisor can change suppliers, standards, Products, Services and technology requirements.
- Hire, schedule, supervise and pay the unit workforce.
- Execute pet intake, care, sanitation, checkout and complaint handling.
- Maintain facility, equipment, cameras, cybersecurity and insurance.
- Set ordinary local prices, subject to specified program restrictions.
- Keep records, submit reports and fund approved local marketing.
- Manual standards, required Services and authorized Products.
- Site and facility design, supplier list, branded apparel and advertising materials.
- Brand website, social media, Internet channel and Brand Development Fund.
- Software specifications, reporting formats, inspections and financial audits.
- Remote access to POS data, business records and web-based cameras.
- Gingr or the designated Resort Operations Software supplier.
- Approved food, sanitation, grooming, equipment, camera and apparel vendors.
- Payment processor, insurer, bank, independent CPA and local regulators.
- Franchisor-designated marketing and website providers where required.
- Veterinary relationships used when care or illness requires escalation.
The Computer System includes a Windows desktop, Internet access, multifunction printer, Resort Operations Software, Point of Sale Software and web-based cameras. The manual names the Gingr Software System, Gingr Payments and Gingr reports. The franchisor may access software data and cameras and require franchisee-funded upgrades.
Sources: 2026 FDD, Items 8 and 11, pp. 23-25 and 32-37; 2026 Agreement §§7.4, 7.10, 9.5, 9.11 and 10, pp. B-14, B-25-B-28; Manual Exhibit I-3 and I-15.
Which customer and marketing decisions remain local?
The franchisee manages local relationships and may serve customers who live outside the Territory when care is delivered at the approved facility. The franchisee may not independently market outside the Territory, operate e-commerce or control brand domains and social channels. The franchisor reserves Internet and alternative-distribution rights.
| Operating question | Franchisee discretion | Franchisor restriction or control |
|---|---|---|
| Territory | Serve out-of-area customers at the approved location. | Non-exclusive Territory; one franchise per Territory; boundaries set after site approval. |
| Digital demand | Provide local content and respond to leads. | Internet, domains, website access, linking and independent social marketing require approval. |
| Local advertising | Select approved local placements within the Territory. | Minimum spending process, approved materials and possible cooperative participation apply. |
| Pricing | Generally establish local prices. | Guidance, special promotions, multi-area programs and legally permitted maximum or minimum restrictions may apply. |
| Offerings | Choose among authorized options where the system permits variation. | Only authorized Products and Services may be sold; required offerings can change on notice. |
The FDD calls the Territory non-exclusive while stating that only one franchise will be granted per Territory. Customers may buy through franchisor, affiliate or designee channels without local compensation. The radius therefore does not create exclusive lead ownership or online sales rights.
Sources: 2026 FDD, Items 11, 12 and 16, pp. 29-39 and 45; 2026 Agreement §§5, 9.4 and 12, pp. B-9-B-11, B-25 and B-32-B-35; official location page. The Agreement defines Territory rights.
What does Item 20 show about the operating network?
At December 31, 2025, the disclosed U.S. system consisted of 12 franchised outlets and no company-owned outlets. End-of-year franchised count held at 10 in 2023 and 2024, then increased to 12 in 2025. Item 20 reported no terminations, non-renewals, franchisor reacquisitions or other cessations during those three fiscal years.
Source: 2026 FDD, Item 20, Tables 1, 3 and 4, pp. 61-63. Values reconcile to the disclosed totals for each year.
Which operating questions remain open?
The FDD does not publish a required staffing model, exact local menu, current approved-supplier list, unit capacity standard or division of owner and manager hours. Verify these points against the current Manual, supplier schedules and proposed Territory attachment.
Ask how Item 15 and Franchise Agreement §9.8 are applied to an individual owner using a full-time designated manager.
Confirm whether grooming, dog training, memberships, packages, retail Products or other add-ons are required at the proposed unit.
Request the current role chart, night-coverage requirement, training prerequisites and any dog-to-staff or playgroup limits in the Manual.
Identify the current Gingr configuration, payment processor, camera specifications, QuickBooks requirement, data ownership terms and upgrade schedule.
Review the exact map, population calculation, website lead assignment, national-account treatment and rules for serving customers outside the Territory.
Obtain the current approved and designated supplier list, substitution procedure, delivery constraints and any supplier rebates introduced after the 2026 FDD.
All American Pet Resorts converts pet-owner reservations into boarding nights, daycare visits and authorized add-ons at a staffed facility. The franchisee’s central responsibility is safe, documented execution through its employees and trained manager. Core dependencies are the Operations Manual, approved suppliers, Gingr-centered technology, controlled digital channels and franchisor access to records and cameras.
The key distinction is a non-exclusive Territory with a reserved Internet channel, while ordinary local pricing and workforce management remain primarily with the franchisee. The largest unresolved question is the proposed unit’s owner-presence and staffing standard, including 24-hour coverage, manager authority and capacity rules.