A Two Men and a Truck franchise operates as a locally managed moving-services unit: it converts phone, digital, email, and in-person inquiries into quoted and scheduled jobs, then dispatches trained moving crews and branded vehicles to complete residential or commercial moves, collect payment, resolve complaints, and report activity through required systems.
System identity: The legal franchisor is Two Men and a Truck SPE LLC, a subsidiary of ServiceMaster Systems LLC. ServiceMaster Opco Holdings LLC (SM Manager) may provide support and may delegate functions to Two Men and a Truck/International, LLC (TMTI), while the franchisor remains responsible.
Data basis: This analysis uses the April 30, 2026 U.S. Franchise Disclosure Document, including Items 1, 6, 8, 11, 12, 15, 16, 19, and 20; the Franchise Agreement; and the Mod Market Addendum. It covers Metro Market Franchise and Mod Market Franchise operations. Item 20 counts are reported through December 31, 2025. Official operating pages were checked July 31, 2026, including the official U.S. franchise site.
Direct operating answer
How does a Two Men and a Truck franchise work after opening?
Central mechanism
The franchisee supplies local management, employees, vehicles, facilities, licenses, and customer-service execution. The franchisor controls the Approved Services, brand standards, marketing rules, core technology, supplier specifications, reporting, audits, and National Account programs. Designated Suppliers and Approved Suppliers control many operating inputs.
2
Official formats
Metro and Mod.
9+4
Required staffed hours
Nine consecutive hours weekdays; four on Saturday.
90–100%
Controlled purchasing
Estimated share subject to suppliers or specifications.
Full-time
On-site supervision
Franchisee, representative, or approved manager required.
Sources: 2026 FDD, Items 1, 8, 12, and 15, pp. 1, 34–39, 52–58, and 62; Agreement §§2.3 and 2.9.
Offering and demand
What does the unit sell, and who buys it?
Every Franchised Business must provide the Required Services: local moving, long-distance moving, packing, and the sale of boxes and packing supplies. The customer base includes households moving from homes, apartments, and condominiums, plus commercial accounts needing office, retail, or other business relocation work. The official full-service moving page and business-services page show these consumer-facing service paths.
Required Services
- Moving
- Local and long-distance transportation of household or commercial property.
- Packing
- Packing and related handling performed before or as part of the move.
- Supplies
- Boxes and packing materials sold through the unit.
Optional Services
With prior consent, a franchisee may add warehouse storage, portable storage, mobile storage, self-storage, or other on-site or off-site storage. Availability therefore varies by unit, as the official storage page indicates. Item 19 shows storage was a secondary disclosed sales component among reporting Metro operators in 2025, not a universal core service.
Service distinction
Junk removal shown on some brand pages should not be assumed to be part of this franchise grant. The 2026 FDD lists moving, packing, and packing supplies as Required Services and describes Two Men and a Junk Truck as a separate franchise concept. Any additional service requires confirmation under the Approved Services rules.
Sources: 2026 FDD, Items 1, 16, and 19, pp. 1–12, 62–63, and 71–77.
Customer-to-completion flow
How does a moving job move through the unit?
The service cycle combines local office work, franchisor-controlled sales support, the core sales platform, field crews, and post-job reporting. The exact handoff differs because Mod operators must use Additional Sales Support and franchisor-provided bookkeeping, while Metro operators have different support options.
Inquiry enters the system
Actor: Customer; local sales or customer-service staff; First Level Support.
Action: Receive a phone, online, email, or in-person request and capture move details.
Required system/asset: Movers Who Care, approved communications, digital channels.
Output: Qualified inquiry ready for estimate.
Estimate and booking
Actor: Franchisee sales staff, approved manager, or Additional Sales Support.
Action: Build the estimate, apply approved terms, book the service, and record customer instructions.
Required system/asset: Estimate-production tools, Movers Who Care, Movetrac customer portal.
Output: Scheduled job with scope, price basis, date, and contact record.
Confirmation and dispatch
Actor: Local office, operations manager, dispatcher, driver, and crew leader.
Action: Confirm the job, assign trained personnel and vehicles, prepare supplies, and route the crew.
Required system/asset: Scheduling, GPS, field mobile technology, branded truck, moving equipment.
Output: Crew and assets ready for customer arrival.
On-site service execution
Actor: Background-checked and drug-screened movers, drivers, and crew leaders.
Action: Perform the walkthrough; protect, pack, load, transport, unload, and reassemble as contracted.
Required system/asset: Approved vehicle, uniforms, packing materials, safety and risk-management procedures.
Output: Completed move ready for customer review.
Closeout and payment
Actor: Crew leader, local office, customer, and payment processor.
Action: Conduct the post-move walkthrough, complete paperwork, accept approved payment methods, and open any complaint record.
Required system/asset: Credit-card system, PCI-compliant process, customer records.
Output: Closed transaction or documented service-recovery case.
Follow-up and reporting
Actor: Franchisee office, accounting function, customer, and franchisor.
Action: Send survey communications, resolve complaints, upload operating data, and submit required sales and financial reports.
Required system/asset: Survey applications, accounting applications, required reporting stack, standard chart of accounts.
Output: Quality data, financial records, and operating-fee basis.
Sources: 2026 FDD, Items 6, 8, and 11, pp. 18–28 and 34–51; Agreement §§2.4, 2.10, 2.14, and 2.17; official move-process page.
Responsibility map
Who performs each operating function?
The unit is not contractually passive. A franchisee, approved representative, or approved manager must supervise daily operations full time and book services from the approved location. The franchisor and its delegates provide the operating framework, but employment, local execution, legal compliance, and sufficient staffing remain franchisee responsibilities.
- Supervise the Franchised Business and staff required operating hours.
- Hire, pay, schedule, train, discipline, and discharge unit employees.
- Quote or book work, dispatch crews, maintain vehicles, and fulfill moves.
- Maintain licenses, insurance, safety practices, records, and customer service.
- Implement the approved annual Marketing Plan and local outreach.
- Maintain the System, Manuals, standards, Approved Services, and supplier rules.
- Provide First Level Support and, where required, Additional Sales Support.
- Administer brand advertising, Digital Marketing, National Accounts, and National Programs.
- Provide or control the core operations platform and related Automation Systems.
- Inspect, audit, access data, require action plans, and intervene in complaints.
- Designated Suppliers provide products or services for which no alternate source is allowed.
- Approved Suppliers provide specified vehicles, equipment, insurance, technology, and operating inputs.
- Payment, communications, GPS, recruiting, training, and safety vendors connect to the technology stack.
- National Program participants may handle centralized dispatch, billing, collection, or insurance.
Owner participation
An approved manager can perform day-to-day supervision, but the FDD does not characterize the model as absentee. Full-time presence, booking from the approved location, sufficient staffing, and continuing franchisee accountability make this a manager-run option only within franchisor approval and the Agreement’s operating-hour rules.
Sources: 2026 FDD, Items 11 and 15, pp. 40–51 and 62; Agreement §2.9; official Two Men and a Truck role descriptions and franchise training and support page.
Inputs, technology, and data
Which suppliers and systems are mandatory?
The franchisor estimates that 90% to 100% of establishment and ongoing purchases are obtained from the franchisor, Designated Suppliers, Approved Suppliers, or sources meeting System specifications. A Designated Supplier Product has no alternate-source process; other non-designated items may be proposed for approval, subject to testing, timing, and cost rules.
Sales and customer
Movers Who Care, estimate production, Movetrac, email, communications, surveys.
Field execution
Scheduling, GPS, mobile field technology, approved vehicles, equipment, and supplies.
People and learning
Applicant tracking, learning management, training records, and employee information.
Finance and control
Accounting applications, credit-card processing, reports, firewall, extranet, daily data uploads.
Movers Who Care is proprietary and mandatory. The franchisor may add, remove, replace, or upgrade Automation Systems and has no contractual limit on upgrade frequency or cost. It can independently access sales and customer data, require daily electronic uploads, and prescribe reporting formats. Mod operators must use franchisor-provided records and bookkeeping services; Metro operators do not have that mandatory bookkeeping rule.
Technology requirement
The operational dependency is broader than a booking application. Automation Systems connect customer intake, estimation, scheduling, crew information, field execution, payment, accounting, marketing, surveys, and franchisor oversight. A buyer should treat data access, mandatory upgrades, and system replacement as continuing operating controls.
Sources: 2026 FDD, Items 6, 8, and 11, pp. 18–28 and 34–51; Agreement §§2.10 and 2.14.
Decision rights
What does the franchisor control, and what remains local?
The franchisee controls employment and local execution inside a detailed operating framework. The strongest franchisor controls concern the service menu, suppliers, technology, data, brand marketing, approved location, Marketing Area, National Accounts, operating standards, inspections, and corrective action. Several decisions are local only when the Manuals or Agreement do not prescribe them.
Operate only from the approved location; sell only Approved Services; use prescribed marks, uniforms, vehicles, forms, systems, suppliers, reports, and customer-service standards.
Select, compensate, schedule, supervise, and terminate employees; organize dispatch and local workflow; resolve customer issues first; set reasonable prices when no lawful System price rule applies.
Add storage or another Optional Service, use a non-listed supplier, appoint a manager, open another location, or use off-site storage only with the required consent or approval.
National Accounts and National Programs may use franchisor-set eligibility, pricing, service standards, centralized dispatch, billing, collection, insurance, or third-party tools.
The franchisee prepares an annual Marketing Plan for approval and funds local activity, while the franchisor controls brand advertising, Digital Marketing, accounts, websites, directories, and search programs.
Territory limit
The assigned Marketing Area is protected, not exclusive. The franchisor will not place another Two Men and a Truck unit in that area under the same System, but other franchisees may originate or complete moves there, online inquiries may route elsewhere, National Account work may be reassigned, and other distribution channels or separate brands may operate without compensation.
A franchisee may accept an order originating outside its assigned area when System policies are followed, but may not use internet, catalog, telemarketing, or direct-marketing activity to make sales outside that area. Metro areas are typically 420,000 to 600,000 people; Mod areas are typically 100,000 to 250,000 and are available only in new Marketing Areas.
Sources: 2026 FDD, Items 11, 12, and 16, pp. 40–63; Agreement §§2.2, 2.17, and 2.24; official Mod Market information.
System footprint
What does Item 20 show about the outlet base?
At December 31, 2025, the U.S. system had 351 businesses: 350 franchised businesses and one company-owned business. Within the franchised population, 317 were Metro businesses and 33 were Mod businesses. The franchised count increased from 293 in 2023 to 338 in 2024 and 350 in 2025.
U.S. outlet composition at December 31, 2025
Mutually exclusive franchised and company-owned businesses; total = 351.
Interpretation: Operating execution is overwhelmingly franchisee-run, while the franchisor retains centralized control through contracts, data, systems, supplier rules, marketing, and audit rights rather than a large company-owned store base.
Source: 2026 FDD, Item 20, Tables 1 and 4, pp. 78–85. Percentages use 350 ÷ 351 and 1 ÷ 351 and reconcile to 100.0% after rounding.
Buyer verification
Which operating details still require local verification?
The FDD defines the contractual framework but does not disclose a standard crew count, employee headcount, shift pattern, vehicle-to-job ratio, or role mix for a particular Marketing Area. Those variables depend on local demand, service mix, licensing, vehicle capacity, seasonality, National Account participation, and whether the franchise uses the Metro or Mod format.
- Which ZIP codes define the assigned area, and how are cross-area leads routed?
- Which Required Services and Optional Services are currently authorized at the location?
- Which vehicles, equipment, insurance, software, and upgrades are mandatory now?
- Which roles are staffed locally versus handled by First Level Support or Additional Sales Support?
- Which National Accounts and National Programs are active, and who controls pricing and billing?
- What manager approval, training, full-time presence, and booking duties apply to the proposed ownership structure?
Operating-model synthesis
The central mechanism is converting local and centrally supported inquiries into moving, packing, and supply transactions fulfilled by franchisee-employed crews. The franchisee’s most important responsibility is maintaining full-time supervision and reliable field execution. The strongest dependency is the franchisor’s control of core software, supplier specifications, Digital Marketing, and operating data. The key distinction is the Metro-versus-Mod support and bookkeeping structure. The largest unresolved question is the staffing and vehicle configuration required for the specific assigned area.
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