How Does the Precision Door Service Franchise Work?

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Precision Garage Door Service is a territory-based field-service system. A franchisee acquires local demand, books garage-door work, deploys trained personnel in compliant vehicles, fulfills authorized repairs and installations, and records the activity through the required Computer System while PRECISION DOOR SERVICE SPV LLC controls the System, supplier specifications, Customer Information and reporting rules.

Data basis. Legal franchisor: PRECISION DOOR SERVICE SPV LLC, a subsidiary of Neighborly Assetco LLC. FDD: 2026, issued April 1, 2026. Operating paths: start-up Business or approved conversion; qualified private-equity owners may also sign a Development Agreement for multiple Businesses. Reviewed: Items 1, 6, 8, 11, 12, 15, 16, 19 and 20 plus the Franchise Agreement. Item 20 reports through December 31, 2025. Official operating pages checked August 9, 2026.

Operating answer

The franchisee runs local staffing, field execution, vehicles, customer response and day-to-day management. The franchisor sets the System, Operations Manual, approved offering, Territory rules, Software System, Customer Information rights and audit framework. Neighborly Company, ZorWare SPV LLC, ProTradeNet SPV LLC, ServiceTitan, Inc. and approved vendors supply or administer defined operating inputs.

147

U.S. franchised Businesses

Open at December 31, 2025.

Company-owned outlets

Zero in 2023–2025.

150k–300k

Typical SFHUD range

General contract Territory range.

Full-time

Default owner attention

Direct, active supervision is the contract baseline.

Offering and demand

What does Precision Garage Door Service sell, and who buys it?

The Business sells, services, repairs, installs and maintains garage doors and operators, with related equipment, components, supplies, upgrades, remodeling and approved related work. Demand comes from residential and commercial customers, while Key Accounts can create national or regional multi-location work under separate terms.

Item 1 defines the Business and System; Item 16 requires every mandated product or service and prohibits unapproved additions. The current official franchise page identifies residential and commercial repair and maintenance, installation, garage-door opener repair, hurricane-door work and high-lift work. The contract remains controlling on what a franchisee may offer.

Demand can enter through PrecisionDoor.net, Easy Online Booking, telephone channels, local marketing, MAP Fund activity, Neighborly cross-marketing, referrals and Key Accounts. Neighborly Service Solutions SPV LLC may negotiate or enter some Key Account contracts. The contract then binds participating Businesses to applicable program requirements, including operating terms such as pricing, payment, insurance, turnaround or quality conditions when specified.

Start-up or conversion. The franchisor may approve a new Business or conversion of an existing similar company. Once operating, both paths use the same System and current contract requirements.

Private-equity development. A qualified PE Owner may sign a Development Agreement for two to five Businesses within a Development Area. Each Business still requires its own unit contract; the Development Agreement governs the multi-unit development schedule rather than replacing unit-level operating controls.

Evidence: 2026 FDD, Item 1, pp. 1–2 and 8–10; Item 16, p. 62; Franchise Agreement Section 5.

Customer workflow

How does work move from inquiry to completed garage-door service?

The verified operating cycle is demand capture, booking, field diagnosis, authorized fulfillment, closeout and service recovery, then operating-data reporting. The disclosure does not prescribe a universal normal-hours office roster; rollover and outside-business-hours calls must use an approved third-party call center.

Stage 1

Demand enters the Territory

Actor: Neighborly Company, MAP Fund and franchisee.
Action: National, digital and local marketing generate local inquiries; outside-Territory solicitation is restricted.
System/asset: Brand website, approved local web presence, controlled telephone numbers and electronic identities.
Output: Local inquiry, online booking request or account opportunity.

Stage 2

Inquiry is booked

Actor: Franchisee staff and approved call center.
Action: Capture the required customer record, schedule the appointment and create the job record or proposal.
System/asset: Computer System and ServiceTitan.
Output: Scheduled work tied to customer and location data.

Stage 3

Field diagnosis sets scope

Actor: Trained, background-checked field personnel.
Action: Inspect the garage door or operator and present the proposed scope before authorized work proceeds.
System/asset: Compliant vehicle, required mobile device, tools and approved inventory.
Output: Approved repair, replacement or installation scope.

Stage 4

Authorized work is fulfilled

Actor: Franchisee field personnel.
Action: Perform only authorized work using approved techniques, products and supplies.
System/asset: Operations Manual, approved-supplier inputs, specified equipment and vehicle stock.
Output: Completed repair, maintenance, installation or approved related service.

Stage 5

Closeout and recovery

Actor: Field personnel and franchisee management.
Action: Close the job, maintain Customer Information, honor required warranties and handle dissatisfied customers under contractual response rules.
System/asset: Software System, required customer record and warranty policies.
Output: Closed record, follow-up action or warranty resolution.

Stage 6

Data becomes management reporting

Actor: Franchisee or Principal Owner.
Action: Enter Gross Sales, maintain prescribed books and submit required monthly financial information.
System/asset: ServiceTitan, QuickBooks Online, Qvinci and required reporting platform.
Output: Auditable records, required reports and performance-review inputs.

Workflow basis: 2026 FDD, Item 8, pp. 32–36; Item 11, pp. 41–49; Franchise Agreement Sections 5.E, 5.O and 8.G–H. See the official garage-door repair and garage-door installation pages.

Owner and staffing

Does the owner have to work full-time?

Yes, under the default contract structure. Franchise Agreement Section 6.A requires the franchisee, or the Principal Owner for an entity, to devote full-time attention and provide direct, active supervision. Item 15 allows trained manager supervision only when PRECISION DOOR SERVICE SPV LLC consents to owner non-supervision.

Owner participation

A PE Owner can use a qualified, trained managing principal without an ownership interest. That exception does not shift employment responsibility to the franchisor or Manager. The franchisee remains the sole employer and controls hiring, compensation, discipline and other employment decisions.

Franchisee / designated supervisor

Directs day-to-day unit management.
Employs sufficient competent, trained personnel.
Completes required background-check controls before property entry.
Owns warranty execution, complaint response and local customer-service results.
Selects a compliant Franchise Location and compliant vehicles.

Franchisor / Manager

Defines the System and Operations Manual.
Updates purchasing requirements and provides ongoing system support.
Administers or directs brand-fund marketing rules.
Controls Territory rules, customer-data rights and audit access.
May require technology changes, training and a Performance Improvement Plan.

Named operating dependencies

ServiceTitan, Inc. licenses the required software.
ZorWare SPV LLC provides Technology Package functions and technical support.
ProTradeNet SPV LLC negotiates vendor arrangements for Neighborly systems.
Approved call centers handle rollover and outside-business-hours calls.
Approved or designated suppliers provide specified operating inputs.

Evidence: 2026 FDD, Item 1, pp. 8–9; Item 11, pp. 41–53; Item 15, p. 62; Franchise Agreement Section 6.A–D.

Technology and supply chain

Which systems, suppliers and assets are mandatory?

The Business requires the specified Software System, compliant vehicles and mobile devices, approved operating inputs and approved call-center coverage. The franchisor can revise specifications, require upgrades, approve or reject suppliers, and designate a primary or single source, including itself or an affiliate when disclosed.

Operating layer	Required entity or asset	Operational use	Control relationship
Business management	ServiceTitan	Customer records, appointments, proposals and operating records.	Licensed from the named vendor; franchisor data and administrative access can be required.
Technology Package	Qvinci, Customer Engagement Platform, Neighborly Franchise Portal, FranConnect, Microsoft Office365 E1 and Microsoft Office365 Exchange	Reporting, engagement, portal access and communications.	The affiliate and franchisor/designees administer the required package.
Accounting	QuickBooks Online	Prescribed chart-of-accounts and financial-record compatibility.	Required through the designated Intuit Limited or affiliate path described in the FDD.
Field hardware	Personal computer, field mobile hardware, business-class internet	Office and field access to required technology.	Hardware and connectivity must meet manual specifications.
Call routing	Approved provider and controlled telephone/electronic identities	Rollover and outside-business-hours call handling.	The franchisor may later designate the provider.

ServiceTitan product documentation describes call booking, dispatching, jobs, estimates, invoicing, payments and customer/location records. The unit contract, not the vendor's general feature set, determines the required configuration.

Supplier dependency

The disclosure does not publish the complete current approved-supplier or approved-SKU roster. Item 8 does permit primary or single-source designations and an alternative-supplier approval process. ProTradeNet's official vendor-relations page explains the broader Neighborly purchasing role; The affiliate remains a vendor negotiator, not the unit operator.

Evidence: 2026 FDD, Item 8, pp. 32–36; Item 11, pp. 45–49; Franchise Agreement Sections 5.D–F.

Decision rights and limits

What does the franchisor control, and what remains a franchisee decision?

The franchisee controls local employment and execution, generally sets retail prices, and selects a compliant Franchise Location and vehicles. The franchisor retains broader control over the offering, approved suppliers, required technology, customer-data rights, marketing, Territory activity, quality standards, reporting and Minimum Performance Standards.

Franchisee decision rights

Employment: hiring, firing, compensation and supervision remain franchisee responsibilities.
Staffing: the contract requires sufficient trained personnel but does not state a universal headcount.
Franchise Location: the franchisee selects industrial or commercial office space inside the Territory; home operation is prohibited and site standards still apply.
Vehicles: dealer choice remains local, while vehicle type and wraps must satisfy System specifications.
Pricing: local retail pricing is generally a franchisee decision, subject to lawful minimum/maximum rights and binding Key Account terms.

Franchisor control points

Offering: required services must be offered; unapproved products and services are prohibited.
Marketing: local materials, digital activity and brand creative follow contract and brand-fund rules.
Technology and data: required specifications can change; Customer Information belongs to the franchisor subject to applicable law.
Reporting: Gross Sales and prescribed financial records feed monthly reporting and franchisor audit rights.
Performance: beginning with the second full calendar year, the Gross Sales MPS and Customer Satisfaction MPS use a system-relative sales measure and Net Promoter Score (NPS).

Territory limit

The Territory receives limited protection, not exclusivity. It generally contains at least 150,000 and no more than 300,000 SFHUD, with the data source and date determined by the franchisor. Reserved channels and multi-location accounts can operate across boundaries; approved cross-Territory work may depend on Territory Available for Sale (TAFS) or Preferred Lead Program rules.

Evidence: 2026 FDD, Item 11, pp. 41–49; Item 12, pp. 54–58; Item 16, p. 62; Franchise Agreement Sections 2, 5, 7 and 8. Official marketing and support resources are described on the Precision Garage Door Service system-support page.

System footprint

What does Item 20 show about the U.S. operating network?

The reported population was entirely franchised at each year-end. U.S. franchised Businesses increased from 118 at December 31, 2023 to 132 at December 31, 2024 and 147 at December 31, 2025; company-owned outlets were zero in all three periods.

Precision Garage Door Service U.S. franchised outlet count

Year-end U.S. counts, 2023–2025

Interpretation: the series reports 29 more franchised Businesses at 2025 year-end than at 2023 year-end, without a company-owned outlet population.

Source: 2026 FDD, Item 20, Table 1, p. 74; reporting dates December 31, 2023, 2024 and 2025.

Buyer verification

Which operating details remain market-specific or undisclosed?

The 2026 FDD fixes the contractual framework but does not reproduce every current manual standard, supplier list, technology setting or local staffing choice. Those implementation details should be verified for the specific site and Territory.

Approved-supplier program. Verify current designated suppliers, single-source items, approved SKUs, vehicle-stock standards and the alternative-supplier process.
Technology configuration. Confirm current modules, package components, accounting workflow, data permissions and planned upgrades.
Owner-supervision structure. If a manager-run model is intended, confirm written franchisor consent plus manager or managing-principal training requirements.
Territory map. Confirm the SFHUD source/date, site, multi-location account treatment and cross-territory program conditions.
Local staffing design. The contract requires sufficient trained personnel and background checks but does not prescribe universal headcount, shifts or office-to-field ratios.

Operating-model synthesis. Precision Garage Door Service turns residential, commercial and multi-location account demand into garage-door repair, installation, maintenance and related field work performed by franchisee-employed personnel. The franchisee's central responsibility is full-time supervision of compliant local execution. The strongest dependencies are franchisor-controlled service standards, required technology, customer-data rights and the approved-supply framework. The key territory distinction is limited protection rather than exclusivity. The largest undisclosed operating question is the current market-specific supplier, inventory and staffing configuration.