A Jamba franchise is a made-to-order beverage and portable-food Store. The franchisee employs the local team, buys through the approved supply chain, fulfills authorized orders, and reports through the required Computer System; Jamba Juice Franchisor SPV LLC controls Recipes, menu standards, suppliers, Digital Marketing, technology, inspections, and channel rules.
- Legal franchisor
- Jamba Juice Franchisor SPV LLC, an indirect subsidiary of GoTo Foods LLC.
- Disclosure
- 2026 U.S. FDD, issued March 27, 2026 and amended May 11, 2026.
- Formats
- Traditional Store, Non-Traditional Store, and Auntie Anne’s Co-Branded Store; Traditional Stores may have a drive-thru.
- Evidence
- Items 1, 6, 8, 11, 12, 15, 16, 19, and 20; Franchise Agreement; POS Support Services Agreement; Co-Branded Store Schedule.
- Item 20 period
- U.S. outlet activity for fiscal years 2023–2025; current count at December 31, 2025.
- Checked
- July 30, 2026.
What does a Jamba Store sell, and who buys it?
The Store sells Approved Products to the general consuming public: blended-to-order smoothies, juices, bowls, other beverages, and portable food for snacks or light meals.
The operating promise is preparation to Jamba Recipes. Depending on the approved menu, a Store may carry oatmeal, wraps, sandwiches, flatbreads, baked goods, and grab-and-go snacks. Jamba Juice Franchisor SPV LLC can mandate items, test products, and updated specifications.
Orders may begin at the Accepted Location, a drive-thru, Jamba online or mobile ordering, Catering Services, or Delivery Services through an approved third-party service provider, called a “TPS.” The official Jamba menu and an official ordering page show current product and channel examples; availability varies by Store.
Sources: 2026 Jamba FDD, Items 1, 8, 16, and 20. See the official U.S. franchise page for current public format and channel context.
How does work move through an operating Store?
An authorized order enters the POS, moves through Recipe-controlled preparation and handoff, then becomes part of manager review, inventory control, sales reporting, and franchisor-accessible records.
Demand enters
- Actor
- Guest, Store team, or approved TPS.
- Action
- Starts an in-Store, drive-thru, pickup, catering, or delivery order.
- Required system or asset
- Accepted Location or approved ordering connection.
- Output
- Authorized order for transaction capture.
Order and payment are recorded
- Actor
- Employee or connected platform.
- Action
- Records items and accepts approved payment, gift card, or Loyalty Program activity.
- Required system or asset
- Designated POS, payment processing, and network.
- Output
- Sales record and preparation ticket.
Approved Products are prepared
- Actor
- Store team under Manager supervision.
- Action
- Uses Recipes, Proprietary Ingredients, approved equipment, packaging, and sanitation procedures.
- Required system or asset
- Approved Suppliers, Manuals, and recipe resources.
- Output
- Completed order meeting Standards.
The order is handed off
- Actor
- Employee or approved courier.
- Action
- Releases the order at counter, drive-thru, pickup point, catering destination, or delivery channel.
- Required system or asset
- Order identifier and approved packaging.
- Output
- Fulfilled sale and customer record.
Managers control the shift
- Actor
- Dedicated Managers.
- Action
- Supervise personnel, quality, sanitation, cash, inventory, service, hours, and compliance.
- Required system or asset
- POS reports, schedules, checklists, and Learning Management System.
- Output
- Controlled operations and exception records.
Data is reviewed
- Actor
- Franchisee, Primary Contact, support personnel, and auditors.
- Action
- Transmits sales data, submits reports, resolves POS issues, and supports inspections.
- Required system or asset
- Computer System, books, and Customer Service Portal.
- Output
- Operating visibility and compliance findings.
Sources: 2026 Jamba FDD, Items 8, 11, 15, and 16; Franchise Agreement §§4.3, 10, 12, 14, and 18; POS Support Services Agreement. An official catering-enabled Store page shows current channel examples.
Who performs each operating function?
The franchisee is the employer and operating principal; an approved Primary Contact and trained Managers provide required decision authority and on-premises supervision.
Owner day-to-day participation is not mandatory, but owners must devote best efforts, and the FDD does not recommend absentee management. The Primary Contact completes Primary Contact Training. Each Store employs at least two dedicated Managers who complete the Management Training Program. At four or more Stores, the franchisor may require Directors of Operations.
A manager-run structure is possible only when the Primary Contact, Managers, training, supervision, and best-efforts duties are satisfied. The disclosure does not support calling the model passive or absentee.
Franchisee and Store team
- Employment
- Hire, pay, schedule, and supervise Store personnel.
- Execution
- Order inventory, prepare Approved Products, fulfill orders, and maintain sanitation.
- Records
- Maintain books, submit reports, and produce audit records.
Franchisor and affiliates
- System
- Set Standards, Recipes, Approved Products, suppliers, and Manuals.
- Control
- Approve key personnel, inspect the Store, access data, and direct Digital Marketing.
- Support
- Provide training, marketing programs, operating guidance, and system updates.
Named dependencies
- Jamba Juice LLC
- Specified POS support, hosting, network-security, and gift-card functions.
- GoTo Supply
- Procurement, quality assurance, logistics, and Appointed Distributors.
- Approved third parties
- Payments, delivery, software, equipment, ingredients, and packaging.
Sources: 2026 Jamba FDD, Items 1, 8, 11, and 15. The official careers site confirms that the franchisee employs franchised-Store personnel; the official franchise process describes management training.
Which suppliers, technology, and records are mandatory?
The Store depends on Approved Suppliers, Proprietary Ingredients, the designated Computer System, connectivity, payment and loyalty integrations, and franchisor access to transaction and compliance data.
Jamba Juice Franchisor SPV LLC may require a specific brand, model, single source, Approved Supplier, or purchasing program. Proprietary Products, uniforms, signage, menu boards, smallwares, paper goods, equipment, and packaging follow those controls. Item 8 estimates that about 95% of operating purchases and leases are restricted by source or specification.
Supply chain
GoTo Supply coordinates procurement, quality assurance, distribution, logistics, and Appointed Distributors. Supplier approval may be revoked, requiring discontinued use or disposal of nonconforming inventory.
POS and ordering
The POS records sales, cash, inventory, menu and price changes, gift cards, Loyalty Program activity, online orders, Catering Services, and Delivery Services.
Training and connectivity
The Learning Management System distributes training, digital Recipes, videos, and communications. Broadband is mandatory; guest Wi-Fi may require separation from the payment network.
Data and security
The franchisor can access specified POS data and require firewall services, scans, anti-malware, PCI-DSS evidence, integrations, upgrades, and replacement hardware.
The Manuals can change mandatory Standards, and the FDD places no contractual limit on required Computer System upgrade frequency or cost. Inspections may include product sampling and review of employees, operations, books, tax returns, and POS data.
Sources: 2026 Jamba FDD, Items 8 and 11; Franchise Agreement §§7, 12, 14, and 18; POS Support Services Agreement. The official GoTo Foods support overview supplies current public context.
How do the official Store formats change operations?
The Jamba System stays consistent, but site access, customer flow, territory treatment, menu scope, drive-thru assets, and co-brand duties change by format.
| Format | Site and flow | Channel and territory | Operating distinction |
|---|---|---|---|
| Traditional with drive-thru | Approved traditional site with vehicle ordering and handoff. | Accepted Location and limited Area of Protection, subject to reserved channels. | Drive-thru equipment, traffic, timing, and exterior Standards. |
| Traditional without drive-thru | In-line or similar site serving walk-in and digital demand. | Limited Area of Protection, excluding reserved Non-Traditional Locations and channels. | Counter, pickup, catering, and delivery without a drive-thru. |
| Non-Traditional Store | Captive venue such as an airport, university, hospital, mall, or stadium. | No Area of Protection. | Venue rules, restricted access, and site-specific flow. |
| Auntie Anne’s Co-Branded Store | One location operating both concepts. | Limited same-pairing protection only at eligible Streetside Locations. | Two agreements, identical ownership, dual Standards, and possibly reduced Jamba menu. |
The Co-Branded Store follows the more stringent duty when brand requirements differ. One Computer System may operate both concepts, while daily, weekly, and quarterly reporting obligations apply under the Co-Branded Store Schedule.
Sources: 2026 Jamba FDD, Items 1 and 12; Co-Branded Store Schedule §§2, 5, 7, 8, and 11. Public footprint examples appear on the official Jamba franchise page.
Where can the franchisee sell, deliver, and market?
Sales center on the Accepted Location, with controlled catering and delivery exceptions; the franchisee receives no exclusive territory and does not control branded Digital Marketing.
A Traditional Store may receive an Area of Protection set case by case, no larger than one urban city block or a one-mile non-urban radius, with no minimum. Non-Traditional Stores receive none. Reserved rights cover Non-Traditional Locations, Delivery Kitchens, e-commerce, retail distribution, automated blending stations, advertising, and affiliate concepts.
Except for approved Catering Services and Delivery Services, retail sales are to the ultimate consumer at the Accepted Location. Delivery uses an approved or designated TPS. The franchisor may limit catering or delivery geography, and other Stores, affiliates, or franchisees may serve nearby customers.
The franchisor controls the Ad Fund, system promotions, Gift Card Program, Loyalty Program, customer-relationship initiatives, and Digital Marketing. Local advertising generally needs approval. Where lawful, the franchisor may set pricing rules; otherwise, the franchisee sets local prices.
An Area of Protection restricts only specified Jamba Store development. It does not grant ownership of customers, online orders, catering, delivery, alternative distribution, advertising, or affiliate concepts.
Sources: 2026 Jamba FDD, Items 6, 11, 12, and 16; Franchise Agreement §§4.3, 10, and 11.
What does Item 20 show about recent Store movement?
The U.S. system is almost entirely franchised, and franchised Store openings were lower than exits in each of fiscal years 2023, 2024, and 2025.
U.S. franchised outlets, fiscal years 2023–2025
Source: 2026 Jamba FDD, Item 20, Tables 1 and 3, pp. 77–87. Exits combine terminations, non-renewals, reacquisitions, and other cessations; transfers are excluded.
What remains a franchisee decision, and what is restricted?
The franchisee controls local employment and daily execution, but customer-facing, sourcing, technology, reporting, brand, and channel decisions stay within franchisor-defined boundaries.
- Employment: select employees, shifts, wages, and benefits while maintaining the required Primary Contact, Managers, training, and supervision.
- Execution: deploy staff, manage inventory and cash, and respond to guests while following Approved Products, Recipes, Standards, and required systems.
- Pricing and marketing: set local prices only where no franchisor rule applies; use approved advertising and system promotions.
- Suppliers and technology: purchase and maintain the operating stack, but supplier eligibility, specifications, POS, upgrades, integrations, and data access are controlled.
- Channels: serve ultimate consumers at the Accepted Location and approved catering or delivery demand; do not add resale, internet, ghost-kitchen, or unapproved delivery channels.
Verify the exact Area of Protection, delivery and catering geography, current POS package, Approved Supplier list, venue restrictions, menu scope, operating hours, and whether the Primary Contact may also serve as a Manager.
- Identify which current Manual provisions are mandatory and which are recommendations.
- Confirm each Appointed Distributor, sole-source input, freight path, and permitted substitute.
- For a Co-Branded Store, reconcile both agreements, dual inspections, and the more stringent conflicting duty.
How does the Jamba franchise operate after opening?
The model combines franchisee-run Store execution with franchisor-controlled products, inputs, systems, channels, records, and brand standards.
The customer mechanism is repeated fulfillment of Approved Products through the Accepted Location and authorized pickup, Catering Services, and Delivery Services. The franchisee’s central responsibility is staffing, inventory, Recipe compliance, service, sanitation, cash control, records, and reporting.
The strongest dependency is franchisor control of Approved Suppliers, Proprietary Ingredients, the Computer System, Digital Marketing, and inspections. Traditional Stores may receive limited protection; Non-Traditional Stores do not; Co-Branded Stores add dual-brand duties. The largest unknown is the proposed Store’s exact supplier, channel, menu, territory, and management configuration.