iFixandRepair operates as a location-based device-repair and accessories retail system. Under the 2025 FDD, a franchisee runs either a retail merchandising store or stand-alone kiosk, handles customer intake and repair fulfillment through approved personnel, buys controlled parts and equipment, records transactions in required proprietary software, and follows franchisor rules for offerings, suppliers, marketing, territory, data, and quality.
What does an iFixandRepair unit sell, and who buys it?
The unit sells approved repairs for personal electronic devices and approved accessories to consumers who bring a device to an Authorized Location or submit a brand-site quote request routed to a store. The larger format carries more accessories; the kiosk carries less because of space limits.
Approved device work
The 2025 FDD identifies smartphones, tablets, PDA devices, game consoles and computers. Official repair pages also route inquiries for PCs, laptops and smartwatches, including screen, battery, charging and water-damage work.
Authorized gear and accessories
Stores sell approved telephone and wireless-device accessories. The official accessories catalog lists chargers, power banks, headphones, phone cases and screen protectors; the franchisor may change required inventory.
Sources: 2025 iFixandRepair FDD, Items 1, 5, 11 and 16, pp. 1-4, 20-28 and 33; official repairs page; official service FAQ.
How does work move through the unit?
Work begins with brand or local demand, moves through store intake and an approved repair or accessory transaction, then ends with payment, point-of-sale recording, reporting and franchisor access. No device-specific diagnostic checklist or repair-time standard is disclosed.
Demand and inquiry
Actor: Customer, brand website and local franchisee.
Action: The customer walks in or submits ZIP code, store, device/model, repair type and contact details; store personnel follows up.
System/output: Brand web intake produces a store lead, not independent franchisee e-commerce.
Store intake and scope
Actor: Owner, approved Manager or unit personnel.
Action: Personnel confirms the device and work, then offers only approved repairs, products and inventory.
System/output: An Authorized Location transaction priced within any lawful franchisor limits.
Repair or product fulfillment
Actor: Franchisee-trained technician or other unit employee.
Action: The technician performs the approved repair with required phone repair parts, tools and procedures; personnel may fulfill an approved accessory sale.
System/output: Completed work or product conforming to Operations Manual quality requirements.
Customer completion
Actor: Unit personnel and customer.
Action: Personnel completes the handoff under customer-service standards.
System/output: Repair or product delivery with store-specific warranty information; FDD warranty terms are not detailed.
Payment, records and oversight
Actor: Unit personnel, franchisee accounting and franchisor.
Action: Proprietary point-of-sale, tracking and analytics software records the transaction; the franchisee maintains current records.
System/output: Gross Revenue records, reports and data available for access or audit.
The quote and store-locator flow is franchisor-controlled. Internet marketing and e-commerce require written consent, while consumer sales occur from the Approved Location.
Sources: 2025 iFixandRepair FDD, Items 8, 11, 12 and 16, pp. 15-17 and 24-33; Franchise Agreement §§6-7, 9, 11-12; official consumer website and official locations flow.
Who performs each operating function?
The franchisee manages employees, customer execution, compliance and records. IFIXANDREPAIR FRANCHISE LLC controls System approvals, suppliers, data and brand channels. iFixandRepair, LLC directs initial training; approved vendors supply controlled inputs.
Execute the business locally
Lease the approved site; hire and manage employees; supervise technicians; order authorized inventory; execute repairs and sales; maintain equipment; comply with laws; keep records; submit reports; and correct deficiencies.
Define, monitor and change the System
Approve the site, offerings, suppliers, signs and advertising; maintain the Operations Manual; license proprietary software; control Internet use; limit prices where lawful; inspect outlets; audit records; access data; and provide listed support.
Training affiliate
The affiliate is not the legal franchisor. Item 11 makes it training director for the approximately five-day program covering the System, software, accounting, personnel, marketing, operations and quality control.
Supply controlled operating inputs
Approved or designated suppliers provide equipment, inventory, broadband, insurance and construction. Alternative suppliers require approval; an exclusive supplier removes that option for its category.
Sources: 2025 iFixandRepair FDD, Items 1, 8, 9, 11 and 15, pp. 1-2, 15-28 and 32-33; Franchise Agreement §§7-12.
Can the business be manager-run after opening?
Not immediately. Item 15 requires the single-store franchisee to participate personally for the first six months after opening. After that period, the franchisor may, in its sole discretion, allow a trained manager to operate the Business day to day.
What must the manager do?
The manager must complete the full initial training program and accept confidentiality and non-competition requirements. The agreement states that the franchisee or a fully trained, qualified and approved manager must participate personally and full time.
The manager needs no equity interest. The franchisee remains responsible for selection, supervision, training, payroll, compliance and service execution. The FDD does not mandate headcount, shifts, wages or technician ratios.
The model is not contractually absentee-operated: six months of owner participation is followed only by discretionary approval of a full-time trained Manager. The official franchising page describes six months to a year of store involvement.
Sources: 2025 iFixandRepair FDD, Item 15, pp. 32-33; Item 11, pp. 21-24; Franchise Agreement §§8 and 12.
Which suppliers, inventory and systems are mandatory?
Phone repair parts must be bought from the franchisor, the store format must buy IFAR in a Box, and other inputs must come from the franchisor, an affiliate, approved suppliers or specification-compliant sources.
Phone repair parts are sole-source from the franchisor. Approved tools, supplies and inventory can change.
IFAR in a Box supplies fixtures, computers, a credit-card terminal, printers and signage for the store format; the kiosk format is excluded.
Required hardware, broadband and email support accounting, reporting and records. Proprietary software handles point of sale, tracking and analytics; the franchisee maintains and upgrades the Computer System.
Item 6 requires a dedicated telephone and communication system managed by IFAR.
The franchisor receives independent access to sales, financial, customer, productivity and management data, and may analyze or transfer Business Records during and after the term.
Item 8 estimates that 50% to 70% of operating purchases use the franchisor, affiliates, approved suppliers or controlled specifications. Alternative supplier decisions are due within 30 days unless an exclusive supplier applies.
Sources: 2025 iFixandRepair FDD, Items 5, 6, 8 and 11, pp. 3-17 and 27-28; Franchise Agreement §§7, 8, 11 and 12.
Where may the franchisee market and make sales?
The Protected Territory is not exclusive. Offline solicitation may cross its boundary, but sales occur from the Approved Location; Internet marketing, independent websites, e-commerce and alternative channels require authorization.
Typical radius
A stand-alone or strip-mall site typically receives a 0.25-mile radius, subject to demographic or geographic adjustment.
Venue-only protection
For an enclosed mall, the Protected Territory is the Enclosed Venue; a second location requires consent.
Internet and alternative distribution
The franchisor and affiliates may sell through reserved channels into the Protected Territory without compensation.
Execution with approval
Local advertising is required, but the 1% to 3% of Gross Revenue range is recommended. Other advertising needs approval; 30-day silence is deemed approval.
The official FAQ mentions location-dependent home delivery. Because the 2025 FDD restricts sales to the Approved Location, verify written authorization and liability for pickup, delivery or off-site service.
Sources: 2025 iFixandRepair FDD, Items 6, 11 and 12, pp. 5-9 and 25-30; Franchise Agreement §§6 and 9; official iFixandRepair service FAQ.
What does Item 20 show about the operating network?
At June 30, 2025, the disclosed U.S. system consisted of 427 franchised outlets and no company- or affiliate-owned outlets. That makes local operating execution franchisee-led, even though the franchisor retains extensive contractual control over the System.
Year-end outlet composition, fiscal 2023-2025
Exact outlet counts at each June 30 fiscal year end
Interpretation: Item 20 reports 201 franchised openings and six outlets ceasing operations for other reasons during fiscal 2025, producing the increase from 232 to 427 year-end franchised outlets. It reports no 2025 terminations, non-renewals or franchisor reacquisitions.
Source: 2025 iFixandRepair FDD, Item 20, Tables 1, 3 and 4, pp. 38-46. Counts are year-end outlet populations and reconcile to the disclosed systemwide totals.
Which operating questions remain undisclosed?
The FDD defines controls but not the detailed repair playbook or staffing plan. Current operating documents and unit interviews are needed for the chosen format and market.
How the system works after opening
The central transaction is an approved device repair or accessory sale completed through an Authorized Location. The franchisee's most important responsibility is running the local team and customer workflow while maintaining accurate records. The strongest dependency is the franchisor's control of repair parts, software, suppliers, data and System standards.
The key format distinction is that the larger format uses IFAR in a Box and carries more accessories, while the kiosk has less merchandising space. The key channel distinction is a protected but non-exclusive territory combined with franchisor-reserved Internet distribution. The largest unresolved question is the current, device-level operating protocol and staffing requirement for each format.