A CMIT Solutions franchise is a territory-based managed IT services business. The franchisee acquires local business clients, assesses their technology needs, proposes approved managed, professional, hardware and software solutions, and coordinates delivery through qualified technicians, required platforms and approved partners. CMIT Solutions, LLC controls the service catalog, systems, suppliers, brand channels, data access and operating standards.
Data basis: CMIT Solutions, LLC is the legal franchisor. Evidence comes from the 2026 U.S. Franchise Disclosure Document issued April 27, 2026; Items 1, 6, 8, 11, 12, 15, 16, 19 and 20; the Franchise Agreement; the Multi-Unit Agreement; and the Manual contents. Item 20 reports through December 31, 2025. Official pages, including the CMIT Solutions franchise website, were checked July 30, 2026.
Single-unit operation uses a Franchise Agreement. Multi-unit development adds a Multi-Unit Agreement and separate Territory agreements. Home or approved offices are permitted.
What does a CMIT Solutions Business sell, and who buys it?
The Business sells outsourced IT service and support to organizations, primarily small and medium-sized businesses, through recurring managed services and one-time professional work, plus approved hardware and software within the catalog.
Authorized operating offer
Item 1 defines the CMIT Solutions Business as an IT services operation offering professional and managed services with approved hardware and software. Item 16 requires all mandatory onsite IT solutions, customized training, computer support and other Services that CMIT Solutions, LLC periodically specifies.
Customer structure
The FDD permits service to any-sized business but identifies small and medium-sized businesses as primary. The Manual separates prospects into small businesses without IT staff, small businesses with IT staff, and enterprise businesses with IT staff and multiple locations.
The official IT services catalog presents managed IT, cybersecurity, cloud, backup, network management, compliance and IT guidance. The FDD and Manual control which products and Services a franchisee may sell.
Source: 2026 FDD, Item 1, pp. 2–4; Item 16, p. 37; Item 19, pp. 44, 48; Exhibit C.
How does work move through the unit after opening?
The process runs from approved prospecting through qualification, assessment, proposal, onboarding, technician-led delivery, billing and review. The Manual names the stages; the Technology System records the work and follow-up activity.
Source: 2026 FDD, Item 6; Item 11, pp. 7–14, 25–31; Franchise Agreement, Sections 2.3, 3.2, 8.5–8.7, 10.1–10.4; Exhibit C.
Who performs each operating function?
This is an actively managed business, not a disclosed absentee model. The Franchise Agreement fixes who supervises, manages daily work and may interact with clients under the Managing Owner and Operating Principal structure.
For an entity, the approved Managing Owner must own more than 50%, hold specified control authority, and devote sufficient time and attention to the Business. An individual franchisee must participate personally in direct operation.
The approved Operating Principal must devote all business time and attention to management and control day-to-day decisions. The Managing Owner may fill the role; a replacement cannot operate or sell until training is complete.
Within 90 days, the franchisee must hire or retain a qualified technician. The resource may be an employee, contractor or third-party support arrangement. The FDD discloses no universal headcount.
The official CMIT franchise FAQ says absentee ownership is not allowed and assigns owners client development, team building, financial management and operations. The FDD supplies the binding Managing Owner and Operating Principal rules.
Only the franchisee, employees and hired representatives may conduct client interactions. CMIT Solutions, LLC does not direct employment decisions. CMIT Solutions National Corp. may supply IT support or perform professional and managed services on the franchisee’s behalf under a separate contract.
Source: 2026 FDD, Item 1; Item 11; Item 15, pp. 1–4, 31, 36–37; Franchise Agreement, Sections 1.4, 3.1–3.2, 8.7.
Which systems and suppliers are mandatory?
CMIT Solutions, LLC specifies the Technology System, approved or exclusive sources, and replacement platforms. The franchisee maintains the stack for ongoing operations; CMIT Solutions, LLC retains data access and supplier approval.
Item 8 estimates that about 90% of establishment and operating purchases follow approved-source or CMIT specification rules. A supplier request is deemed disapproved after 30 days without written approval, and approval may later be revoked.
CMIT Solutions, LLC can require new hardware, software, licenses or support with 60 days’ notice, without a contractual cap on frequency or cost. The franchisee bears maintenance and compatibility risk while CMIT Solutions, LLC retains unlimited access to Technology System information and Client Data.
Source: 2026 FDD, Items 6, 8, 11, pp. 8, 14, 18–20, 25–26; Franchise Agreement, Sections 2.2–2.3, 8.6; official operations support.
What does CMIT Solutions, LLC control, and what remains with the franchisee?
CMIT Solutions, LLC controls the licensed operating system and brand conditions. The franchisee makes local employer, client and cash-management decisions inside the Territory, service catalog, technology stack and reporting rules set by the Franchise Agreement and Manual.
CMIT Solutions, LLC controls
The franchisee decides and performs
Source: 2026 FDD, Items 1, 8, 11, 15, 16; Franchise Agreement, Sections 2.1–2.3, 3.4, 8.1–8.11, 10.1–10.4.
How exclusive is the Territory?
The Territory is exclusive only against another CMIT Solutions Business having physical premises inside it. It is not exclusive ownership of every customer, account, internet lead or sale originating in the area.
A franchisee generally may serve and market only to clients in the Territory unless the Manual permits otherwise. It may not use Internet, catalog, telemarketing or direct channels to solicit or accept outside-Territory orders.
Outside CMIT Solutions Businesses may serve customers inside the Territory. CMIT Solutions, LLC and its affiliates may also sell there through Internet, catalog, telemarketing or direct channels without compensation. Multi-unit exclusivity protects physical premises, not customer ownership.
Territories contain 3,000 to 4,500 eligible small business establishments, with about 3,500 described as typical. A Multi-Unit Agreement allows one office, but each Business needs a separate Franchise Agreement and timely development.
Source: 2026 FDD, Item 12, pp. 31–33; Franchise Agreement, Section 1.5; official MSP business-model overview. The FDD controls the grant.
What did the U.S. outlet population look like at year-end 2025?
The U.S. system had 303 outlets or territories as of December 31, 2025: 296 franchised outlets and seven company-owned outlets operated through the affiliate structure disclosed in Item 1.
Source: 2026 FDD, Item 20, Tables 3 and 4, p. 53. Calculation: 296 + 7 = 303; shares use 303 and reconcile to 100.00%.
Which operating details still require direct verification?
The FDD defines the control structure, but day-to-day rules sit in the Manual, pricing sheet and supplier agreements. The disclosure does not freeze the stack and later requirements can change.
Operating-model synthesis
CMIT Solutions turns local business relationships into managed IT contracts, professional projects and approved product sales. The franchisee must build accounts, coordinate technical delivery and maintain service, billing and financial records. The strongest dependency is CMIT Solutions, LLC’s control of the Technology System, service catalog, suppliers, digital channels and data.
Territory protection covers competing CMIT Solutions premises, not every customer or channel. The largest undisclosed question is how the current Manual allocates inbound, national-account and cross-territory work among franchisees and affiliate resources.