How does a City Wide franchise operate after opening?
City Wide is an office-based B2B sales, account-management, and facility-services coordination business. The franchisee wins and manages commercial accounts, while independent contractors typically perform janitorial and other technical services; CITY WIDE controls the brand, required systems, approved inputs, national-account rules, reporting, and core operating standards.
- Legal franchisor
- City Wide Franchise Company Enterprises, LLC, a Kansas limited liability company.
- 2026 FDD
- Issued April 1, 2026; Items 1, 6, 8, 11, 12, 15, 16, 19 and 20 reviewed with the Franchise Agreement and support-service agreements.
- Applicable format
- One standard Franchised Business operating from an approved office inside a Designated Territory; no home-based, mobile, kiosk or conversion format is disclosed.
- Item 20 period
- Systemwide outlet data through December 31, 2025, based on historical information supplied to the predecessor franchisor.
- Brand entities
- Oddo Enterprises, LLC is the parent; City Wide Franchise Holding Company Enterprises, LLC owns the licensed intellectual property.
- Date checked
- August 8, 2026. No franchise-controlled public copy of the 2026 FDD was verified, so FDD citations below are unlinked.
Basis: 2026 FDD, cover and Item 1, pp. 1–3; Item 20, pp. 46–54. Official operating context: City Wide U.S. franchise site.
What does the franchisee sell, and who buys it?
Under Item 16, the Franchised Business may sell commercial janitorial services, janitorial supplies, carpet cleaning, window washing, construction clean-up, blind cleaning, hard-surface floor care, pest control, upholstery cleaning, concrete coatings, and other commercial services authorized by CITY WIDE. The official consumer site shows the broader operating proposition: one point of contact coordinating multiple interior and exterior facility solutions for commercial properties.
The customer base is commercial rather than residential. Item 1 identifies office buildings, retail stores and other commercial buildings; the current brand site adds schools, medical facilities, hotels, dealerships, laboratories and manufacturing sites. The franchise therefore sells managed facility solutions rather than a single technical trade.
Sources: 2026 FDD, Item 1, pp. 2–3; Item 16, p. 32; Item 20, pp. 46–54. See the official services City Wide manages and industries City Wide serves.
How does work move from a lead to completed service?
The verified sequence is sales-led, then contractor-fulfilled and account-managed. CITY WIDE’s required first-year Business Development Services can generate appointments and leads, but the franchisee or assigned sales staff owns the local follow-up, quotation and opportunity decision; after the sale, local operations coordinate independent contractors, quality control, billing and required reporting.
Sources: 2026 FDD, Item 11, pp. 18–24; Item 16, p. 32; Business Development Services Agreement §6, pp. K-3–K-4; Accounting Services Agreement, Exhibit A, p. L-5. Official operating detail: City Wide contractor model and Facility Solutions Manager responsibilities.
Who performs each operating function?
The System separates account management from technical execution. CITY WIDE supplies required platforms, standards and Support Center Services; the franchisee runs local sales and client relationships; independent contractors typically perform field work. National Accounts use a separate franchisor-controlled path.
Owns day-to-day management, local selling, pricing, staffing, client relationships, contractor compliance, service coordination, quality oversight, licenses, local legal compliance and the office inside the Designated Territory.
Controls the System, Marks, Operating Manual, required Technology System, approved suppliers, internet presence, reporting access, centralized marketing and National Business Development Program; it also supplies mandatory first-period support services.
Independent contractors typically execute facility services. ADP Payroll Services is a Required Supplier for payroll, while CITY WIDE or its affiliates are Required Suppliers for Technology Systems, Financial Systems and specified Support Center Services.
The Franchise Agreement requires full-time, day-to-day owner management and in-territory residency. A Manager path exists only after the agreement’s top-25% performance gate is satisfied; the Manager must be full-time, live in the Designated Territory, hold at least 20% ownership and meet CITY WIDE’s current franchisee criteria. The disclosure does not support an absentee label.
Sources: 2026 FDD, Item 15, p. 32; Franchise Agreement §§7.11–7.15, pp. B-19–B-21. The official franchise owner-role FAQ likewise describes owners as local business leaders rather than service technicians.
Which systems and suppliers are mandatory?
The FDD requires per-user licenses for CITY WIDE’s financial reporting and budgeting platform, CITY WIDE Bid Module, business-intelligence/reporting software and operations-platform software. Item 7 also lists CRM, BC, FS, Power BI and Solver; BC and FS are not defined in the disclosure. Item 11 separately names the City Wide Client Management System and City Wide YOU.
CITY WIDE supplies and administers the Technology System, installs software, maintains updates, controls system administration and passwords, and can access system data for stated support purposes. The franchisee maintains connectivity, implements required changes and handles hardware upgrades. IT As A Service is mandatory for 36 months; Accounting Services and Business Development Services are mandatory for the first 12 months.
Supplier control is dynamic. ADP Payroll Services is the named Required Supplier for payroll; CITY WIDE can revise the Approved Suppliers List and Approved Supplies List, designate more Required Suppliers, and require review before an unapproved input or supplier is used. Local sourcing discretion therefore exists only inside the approval structure.
CITY WIDE owns and can access or audit the Business Records. Franchise Agreement §11.2 requires six years of records, while Item 8 summarizes three years. Because the agreement governs the relationship, the safer operating reading is the six-year contractual period unless CITY WIDE confirms a different requirement in writing.
Sources: 2026 FDD, Items 8 and 11, pp. 13–24; Franchise Agreement §§7.9, 7.30 and 11, pp. B-19, B-24, B-29–B-31; IT As A Service Agreement §1, pp. M-2–M-3. See official franchise support and technology context.
What does CITY WIDE control, and what remains a franchisee decision?
The Franchise Agreement gives the franchisee local discretion inside a specified System. Under §7.8, CITY WIDE may advise on price, but the franchisee has the sole right to set local prices if they remain consistent with the CITY WIDE concept. Top-Down Account Orders differ: CITY WIDE negotiates the National Account Contract and sets the offered Order price.
- Authorized services, Marks, Operating Manual standards and mandatory operating procedures.
- Approved and Required Suppliers, Technology System administration, upgrades and required software.
- Internet marketing rights, the franchise microsite, Google Business Profile ownership and approval of local creative.
- Business Records access, audits, and the 77.5% Minimum Total Revenue Retention Requirement over the applicable rolling evaluation period, subject to the Franchise Agreement’s adjustment rules.
- National Account ownership, contract terms, channel rules and reassignment when a franchisee cannot service an Order.
- Local prices, except that Top-Down Account Orders use CITY WIDE’s negotiated price.
- Day-to-day local management, staffing choices and account execution, subject to minimum staffing and training rules.
- Local sales follow-up and, within Business Development Services, which services or verticals not to pursue.
- Which compliant providers and operating inputs to use where the System does not designate a Required Supplier.
- Whether to accept permitted out-of-territory accounts, subject to transfer and territory protocols.
Sources: 2026 FDD, Items 8, 11 and 12, pp. 13–28; Franchise Agreement §§3.6, 7.8–7.19 and 11, pp. B-5–B-6, B-18–B-23 and B-29–B-31; Business Development Services Agreement §6, pp. K-3–K-4. Official context: City Wide’s one-point-of-contact model.
How protected is the Designated Territory?
The Designated Territory is exclusive but not an all-channel monopoly. The franchisee must maintain an approved Location inside it and satisfy the Annual Revenue Per Capita Growth requirement; after the contractual cure process, failure can let CITY WIDE reduce or split the territory or terminate. Independent internet selling is also restricted.
CITY WIDE and its Affiliates retain rights inside the territory, including electronic channels and the National Business Development Program, operated by CW Enterprise Account, LLC. Program-generated clients belong to CITY WIDE. For a Top-Down Account, CITY WIDE first offers the local Order at its negotiated price; if declined or unfulfilled, Areté Facility Maintenance Enterprises, LLC or another designee may perform it without compensation to the franchisee.
A franchisee may solicit or accept accounts outside its Designated Territory only if they are not already inside another franchisee’s or affiliate-owned territory and the out-of-territory protocols are followed. If that area later becomes another Designated Territory, the new franchisee can require transfer under the stated transition rules.
Sources: 2026 FDD, Item 12, pp. 25–28; Franchise Agreement §3.6, pp. B-5–B-6. Current market availability can be checked on the official U.S. available-markets page; the Franchise Agreement controls the actual territory grant.
What does Item 20 show about the system footprint?
At December 31, 2025, Item 20 reports 104 U.S. outlets: 98 franchised and six “company-owned” outlets, with the footnote identifying those six as affiliate-operated. Total outlets rose from 95 at year-end 2023 to 99 at year-end 2024 and 104 at year-end 2025.
Interpretation: the reported U.S. footprint was predominantly franchised, while the smaller company-owned category consisted of outlets operated by affiliates rather than a separate undisclosed outlet type. Counts reconcile to 104 and percentages reconcile to 100.0%.
Source: 2026 FDD, Item 20, Table No. 1, pp. 46–47; reporting date December 31, 2025.
Which operating questions still require direct verification?
Several implementation details remain in the current Operating Manual or changeable supplier and technology lists, especially staffing, account handoffs and software dependency.
- Current minimum staffing matrix: obtain the exact role, timing and performance thresholds from the Operating Manual. The Franchise Agreement makes compliance mandatory but does not disclose the numeric staffing schedule in the FDD.
- Current Technology System names: identify the exact products represented by BC and FS, current per-role licenses, mandatory integrations, data exports and any required hardware replacement schedule.
- Required Supplier list: distinguish purchases that are mandatory from those merely approved or encouraged, including any service-specific contractor, chemical, equipment or insurance requirements.
- National Account position in the territory: determine which Top-Down Accounts or Preferred Vendor Accounts already exist, who services them, the handoff process and the applicable operating-manual transfer terms.
- Territory performance measurement: confirm the current Annual Revenue Per Capita Growth metric, the exact Designated Territory boundary and whether any account or channel exceptions apply to that territory.
Whatis the practical operating takeaway?
City Wide acquires commercial accounts, bills recurring or project facility services, and typically uses independent contractors for technical execution. The franchisee’s core job is client acquisition, retention and compliant fulfillment. CITY WIDE’s strongest dependencies are the Operating Manual, Technology System, Business Records access, supplier rules and National Business Development Program.
An exclusive Designated Territory does not eliminate CITY WIDE’s internet and National Account channels, and the Manager path remains conditional. The largest undisclosed operating question is the current minimum staffing matrix, which is contractually mandatory but not numerically reproduced in the FDD.