Under the May 20, 2026 Unit FDD, a Squeegee Squad Business is a territory-based residential and commercial exterior-cleaning operation. The franchisee generates and receives leads, estimates and schedules work, staffs and equips crews, performs authorized services, collects payment, and reports results. JJFI controls brand standards, approved inputs, required software, service authorizations, territory exceptions, and compliance oversight.
Metric sources: 2026 FDD, Item 7, pp. 10–13; Item 11, pp. 17–22; Item 12, pp. 22–24; Item 15, pp. 26–27; Software License Agreement §1.
What does a Squeegee Squad franchisee sell, and who buys it?
The Unit franchise sells authorized cleaning, exterior-maintenance and specialty services to residential and commercial customers. Window cleaning is the core disclosed service; other required or optional offerings depend on JJFI authorization and, for some work, additional training.
Item 1 defines the Business around residential and commercial window cleaning plus services JJFI authorizes, including pressure washing, gutter cleaning, soft washing, chemical cleaning, exterior restoration, caulking, holiday lighting, painting, snow-related services and other designated work. The official residential service page shows homeowners using one-time or recurring window-cleaning service, while the commercial service page describes storefront, office, multi-level and scheduled-maintenance work.
The core service sits inside a broader approved-service menu. The franchisor can add required offerings, and the franchisee may not sell unauthorized offerings through the Business.
These specialized services are optional, but require additional training, equipment and compliance with JJFI standards before the franchisee may offer them.
Evidence: 2026 FDD, Item 1, pp. 1–2; Item 16, p. 27; Franchise Agreement §11.10–11.12, pp. 20–21.
How does work move through the unit after opening?
The disclosed operating path runs from approved demand generation and estimate handling through pricing, scheduling, crew and vehicle preparation, service execution, payment, customer follow-up and recurring reporting to JJFI through required systems.
Generate and receive demand
- Actor
- Franchisee, JJFI marketing programs and, when used, the National Call Center.
- Action
- Run approved local outreach, receive website/location inquiries and conduct lead-generation activity.
- Required system or asset
- Approved advertising, Squeegee Squad web presence, Business phone/email channels.
- Output
- Customer inquiry or estimate request.
Estimate, price and schedule
- Actor
- Franchisee or office/customer-service personnel.
- Action
- Follow up, assess the job, prepare the estimate or bid, set customer price and terms, and schedule service.
- Required system or asset
- Squadware customer management; Operations Manual sales, pricing and estimating procedures.
- Output
- Booked authorized job.
Prepare the crew and vehicle
- Actor
- Franchisee management and service personnel.
- Action
- Review the schedule, contact the client before the appointment, prepare the branded vehicle and load compliant equipment.
- Required system or asset
- Approved equipment, vehicle signage, uniforms and service supplies.
- Output
- Equipped crew dispatched to the job.
Perform the authorized service
- Actor
- Franchisee employees, agents or contractors under franchisee supervision.
- Action
- Set up the worksite, execute the approved cleaning or specialty service and follow JJFI customer-service and safety standards.
- Required system or asset
- Approved methods, protective equipment and any service-specific training.
- Output
- Completed customer work.
Invoice, collect and follow up
- Actor
- Franchisee or office/customer-service personnel.
- Action
- Accept payment, invoice the customer, maintain customer records and handle feedback, complaints or refund requests.
- Required system or asset
- Squadware; the official franchise site describes scheduling, invoicing and client communication functions.
- Output
- Recorded transaction and customer account history.
Report and reconcile
- Actor
- Franchisee and any required approved bookkeeper/accountant.
- Action
- Maintain daily Gross Revenue records, submit required reports, preserve financial records and support JJFI audits or data access.
- Required system or asset
- Computer system, high-speed internet, Squadware, accounting records and electronic reporting.
- Output
- Compliance record and fee/reporting basis.
The Operations Manual table of contents lists target customers, follow-up, pricing, estimating, schedule review, pre-appointment client contact, vehicle preparation, service procedures, payment and required reports. JJFI’s franchise support page describes Squadware as the proprietary customer-management system for scheduling, invoicing and client communication.
Evidence: 2026 FDD, Item 11, pp. 19–21; Exhibit E, Operations Manual TOC, Sections D–F; Franchise Agreement §§11.9–11.10, 13.1–13.7. Public supplement: official Squeegee Squad franchise support page.
Does the owner have to work in the business?
The FDD does not require the owner to be on premises, but it does require a full-time operating leader: either the franchisee or an approved General Manager must devote full-time efforts to the Business and have no other occupation.
The 2026 FDD does not label the model “absentee.” A manager-run structure is permitted when the owner is not active in day-to-day operations, but JJFI must approve the General Manager and that manager must complete required training. The FDD does not prescribe a crew headcount, staffing ratio or shift pattern.
The Franchise Agreement assigns personnel decisions to the franchisee, including hiring, scheduling, benefits, discipline and compensation; unit employees are not JJFI employees. The Operations Manual TOC identifies Franchisee/Manager, Office Assistant/Customer Service Representative, Operations Manager, Office Manager/Customer Service Representative and Window Cleaner functions. The official careers page provides public examples of service and office roles.
Evidence: 2026 FDD, Item 15, pp. 26–27; Franchise Agreement §11.29, p. 25; Exhibit E, Operations Manual TOC, Sections C and E.
Which suppliers and systems are mandatory, and who controls the operating choices?
The franchisee owns day-to-day execution, staffing and ordinary customer pricing, but JJFI controls the authorized service menu, supplier approvals, brand standards, marketing approvals, required technology, system data access, reporting and compliance mechanisms.
Franchisee
JJFI
Required or conditional third parties
Required infrastructure includes a compliant computer, required software, high-speed internet and at least one Squeegee Squad-domain email account. The franchisee must use Squadware and may need hardware upgrades as JJFI changes standards. Alternative suppliers need advance written approval; JJFI may require samples, testing and supplier agreements.
The Software License Agreement gives Squadware and JJFI access to financial, sales, customer, business and supplier data in the system. Item 11 separately says there are no contractual limits on JJFI’s access to data stored in Squadware, the computer system or recommended third-party software.
Evidence: 2026 FDD, Item 8, pp. 13–15; Item 11, pp. 21–22; Franchise Agreement §§11.6, 11.9–11.10, 11.21, 11.29, 13.1–13.7; Software License Agreement §§1, 5, 7 and 9, pp. 1–3.
How protected is the Territory, and what happens with national or cross-territory work?
The Territory protects against another Squeegee Squad Business being placed inside it, but the protection is not absolute: National Accounts, inter-territory referrals, other marks and specialized-service exceptions can override ordinary local routing.
The FDD therefore distinguishes a geographic Territory from control of every customer or channel. It also allows JJFI and affiliates to operate or franchise businesses under other trademarks inside the Territory, and JJFI can change the Inter-Territory Referral Policy on 14 days’ written notice.
Evidence: 2026 FDD, Item 12, pp. 22–24; Franchise Agreement, Territory exhibit and Inter-Territory Referral Policy.
What does Item 20 show about the operating network?
At December 31, 2025, Item 20 reports 83 franchised outlets and one company-owned outlet, making 84 total. The year-end network was therefore 98.8% franchised and 1.2% company-owned by count.
Interpretation: the year-end outlet base is 98.8% franchised, so system execution depends primarily on independent franchisees operating under JJFI’s standards and controls.
Source: 2026 FDD, Item 20, Table 1, p. 33. Calculation: 83 ÷ 84 = 98.8%; 1 ÷ 84 = 1.2%; rounded values reconcile to 100.0%. This is the Item 20 outlet population, not the different Item 19 “Qualifying Businesses” population.
Which operating decisions remain with the franchisee?
The franchisee retains control over ordinary customer pricing, personnel and local execution. Those choices remain subject to JJFI’s authorized-service rules, supplier and technology requirements, brand standards, territory provisions, reporting duties and compliance oversight.
| Decision area | Franchisee decision | JJFI control or condition |
|---|---|---|
| Customer price and terms | Sets prices and terms for ordinary customer work. | National Account contracts are negotiated by JJFI; only authorized services may be sold. |
| People | Hiring, scheduling, compensation, discipline and supervision. | Approved General Manager and required training; uniforms, customer-service and safety standards apply. |
| Location | May operate from home; if leasing, franchisee selects the site. | Territory is defined by JJFI; brand and system standards apply to the Business and vehicles. |
| Vendors | Can propose an alternative supplier. | Must obtain written approval before use; JJFI may test and later revoke approval. |
| Specialized services | May elect High-Rise or Rooftop Anchor services. | Training, equipment, authorization and territory exceptions apply. |
Evidence: 2026 FDD, Items 8, 11, 12, 15 and 16; Franchise Agreement §§2.1, 11.10–11.12 and 11.29.
What should be verified before relying on this operating model?
The FDD defines the control framework, but several current operating details remain time-sensitive. Before signing, verify the latest service authorizations, supplier lists, software requirements, lead-routing rules and reporting calendar against current system materials.
- Request the current required-service list and classify each service as mandatory, optional or unavailable in the proposed Territory.
- Obtain the current Approved Supplier List and Approved Supplies List; confirm whether an approved bookkeeper/accountant is mandatory and whether Squadbooks is designated.
- Confirm National Call Center rules. At issuance, outbound lead generation was available but participation was not required; JJFI reserved the right to change that.
- Reconcile the weekly reporting and transfer calendar: Franchise Agreement §13.4 requires the Gross Revenue report by Monday, while Item 6 describes certain transfers on Friday.
- Review the current Squadware version, integrations, payment-processing setup, data-access rights and added hardware or software requirements.
- Map the proposed Territory against National Accounts, referral-policy rules and specialized-service coverage.
- Ask for the role chart used by comparable units. The FDD assigns staffing responsibility but does not specify crew size, ratios, shifts or office staffing.
Public pages are linked above; the 2026 FDD and signed agreements control contractual requirements.
Operating-model synthesis
The model converts residential and commercial demand into scheduled field-service jobs; the franchisee’s central responsibility is staffing and service execution while setting ordinary prices. Core dependencies are brand standards, data access, Squadware and approved sourcing. Territory protection is qualified by national-account, referral and specialized-service rules. The largest undisclosed question is staffing design: no standard crew or office structure is stated.