Restore operates as a single-location Restore Studio under a Franchise Agreement: the franchisee directly provides non-Specialty Authorized Services while facilitating Specialty Services through an Authorized Care Provider under a separate Administrative Services Agreement. The 2026 FDD governs this model, with memberships, reservations, approved suppliers, and a franchisor-controlled Technology System tying customer flow together.
Legal franchisorRestore Franchising, LLC
FDD basis2026 FDD, issued April 6, 2026; Items 1, 6, 8, 11, 12, 15, 16, 19 and 20
Applicable operating formatRestore Studio; a Multi-Unit Development Agreement creates a development path, not a separate unit operating model
Item 20 / research dateU.S. system counts through December 31, 2025; official web pages checked August 9, 2026
The operating core is a retail wellness studio with two concurrent operating capacities: direct delivery of non-Specialty services and non-clinical administrative support for independently controlled medical Specialty Services. The franchisor controls the service menu, brand, suppliers, Technology System, digital channels and System Standards; the franchisee controls employment and local day-to-day execution within those rules.
Source: FDD (2026), Item 15 p. 56; Item 16 pp. 56-57; Item 20 p. 73; Agreement §11; official U.S. franchise site.
What does a Restore Studio sell, and who buys it?
A Restore Studio sells or facilitates access to Authorized Services. Core Services include Whole Body Cryotherapy, Localized Cryotherapy, Compression, Infrared Sauna, Red-Light Therapy and esthetic services; Specialty Services include IV Drip Therapy, IM Shots, Biomarker Assessments, Mild Hyperbaric Oxygen Therapy and Advanced Medical Therapies. The menu may change, and state law can move a service into the medically supervised category.
Retail clients and recurring members
The FDD identifies individuals seeking healthy, active lifestyles as primary customers, plus health clubs, running and triathlon clubs, recreational leagues and school or professional sports programs. Customers may buy Authorized Services individually or through the universal multi-tier membership program. The Restore Memberships page confirms cross-Studio membership use and nonmember booking.
One brand, variable service mix
The FDD does not define separate named traditional, kiosk, mobile or home-based formats. It licenses that format while allowing a scaled-down list of Authorized Services in some areas or additional Specialty Services in others. The official services menu shows the consumer-facing range; the FDD controls the franchisee’s authorized offering.
Source: FDD (2026), Item 1 pp. 2-5; Item 16 pp. 56-58; Franchise Agreement §§6, 11.
How does work move through the Studio?
Customer work moves through booking, record creation, service routing, service delivery, payment and reporting. The key branch is whether the requested Authorized Service is a Specialty Service: clinical judgment then belongs to the Authorized Care Provider, while the franchisee remains the non-clinical administrative operator.
- Actor
- Customer, franchisee, the franchisor.
- Action
- Customer selects a location, chooses a service or membership path, and books or contacts it.
- System / asset
- Restore Website, approved local marketing, and the Restore App.
- Output
- Reservation, inquiry or membership enrollment.
- Actor
- Franchisee personnel.
- Action
- Enter and track reservations, sales receipts, services purchased, customer information and member contact data.
- System / asset
- Required Technology System and proprietary POS System.
- Output
- Booked visit with a customer/member record and service requirement.
- Actor
- Franchisee staff and, for medical work, the provider.
- Action
- Route non-Specialty work to trained personnel; route Specialty Services to the Medical Professional for independent medical judgment, eligibility and supervision.
- System / asset
- Administrative Services Agreement, electronic health records and telehealth capability where used.
- Output
- Non-clinical service assignment or clinically authorized Specialty Service.
- Actor
- Qualified personnel, Lead Nurse, Lead Esthetician and clinical personnel as applicable.
- Action
- Perform the assigned service under System Standards; the franchisee cannot direct a Medical Professional’s independent clinical judgment.
- System / asset
- Approved Operating Assets, medical supplies, esthetic supplies and approved clinical laboratories when testing is required.
- Output
- Completed service with required operational or clinical documentation.
- Actor
- Customer, franchisee, Professional Entity and payment processor.
- Action
- Process unit-generated customer payments through the required POS System and apply eligible membership credits. Specialty professional fees are controlled by that entity and should be paid directly to it.
- System / asset
- Proprietary POS System, Stripe Terminal SDK and universal membership program.
- Output
- Recorded transaction and cross-location membership credit activity.
- Actor
- Franchisee and the franchisor.
- Action
- Maintain inventory, sales reports, customer/member information and health records; reconcile universal membership usage; support repeat appointments.
- System / asset
- Required platform with franchisor electronic access and monthly membership reconciliation reports.
- Output
- Auditable operating records, required reporting and the next customer visit.
Source: FDD (2026), Item 8 pp. 28-29; Item 11 pp. 37, 41, 44-45; Item 16 pp. 56-57; Agreement §§8(b), 9(g), 11, 12(c); IV Drip Therapy intake.
Who performs each operating function?
Employment and ordinary retail execution sit with the franchisee; brand standards and controls sit with the franchisor; medical judgment and supervision remain outside franchisee control and sit with the Authorized Care Provider.
Franchisee / Studio
Hires, fires, schedules and supervises unit personnel; provides non-Specialty services; maintains approved assets and inventory; and supplies non-clinical administrative services to the clinical entity.
Restore Franchising, LLC
Defines System Standards, Authorized Services, supplier approvals, the Technology System, brand and digital marketing rules, lawful pricing requirements, inspections and corrective actions. It administers the Brand Fund and membership programs and provides training and business coaching.
Authorized Care Provider
The Professional Entity and its Medical Professionals control Specialty Service clinical judgment, supervision and professional fees. The franchisee may not direct medical decision-making. The medical-services disclosure states that medical services are provided by an independently owned physician practice.
The FDD does not support an absentee-ownership description. A designated Operator must live within 20 miles of the Studio unless the franchisor approves another mileage requirement, work full time, and devote substantially all time and best efforts to direct day-to-day operation. The Studio must retain a General Manager, Lead Nurse and Lead Esthetician, and must always be managed by the franchisee, Operator or a trained General Manager.
Source: FDD (2026), Item 15 p. 56; Item 16 p. 57; Agreement §11(a)-(d); official franchise support.
Which suppliers and technology are mandatory?
The franchisor can require designated or approved sources, including itself or affiliates. Item 8 says Hyper Supply, LLC and designated third parties are currently the only approved suppliers for all or most Operating Assets, furnishings, fixtures, signage, medical supplies and certain operating materials. Source-restricted purchases and leases are estimated at 35%-40% of operating purchases and leases.
Hyper Supply and approved sources
Operating Assets must meet prescribed brands, models and specifications. If an item is not exclusive-source and is unrelated to Specialty Services, the franchisee may propose an alternative supplier, but the franchisor can approve, condition, revoke or reject that supplier.
Approved clinical laboratories
Testing tied to Advanced Medical Therapies may use only approved laboratories. The FDD requires a laboratory certified under or appropriately accredited for the CMS CLIA program, with state licensing where applicable.
Designated Professional Entity
The franchisee must contract with the designated entity named by the franchisor unless written approval permits a different third-party entity. The Administrative Services Agreement governs space, administrative personnel and support for medical services.
Technology System
The required stack includes the proprietary POS System, Stripe Terminal SDK and reader, business internet, desktop/laptop/tablet hardware and prescribed software for reservations, memberships, customer relations, inventory, reports, electronic health records and telehealth. The franchisor may require upgrades and has unrestricted electronic access to unit data.
Evidence: FDD (2026), Item 8 pp. 27-32; Item 11 pp. 44-45; Agreement §§7(b) and 8(b).
What does Restore control, and what remains with the franchisee?
The franchisee owns employment decisions and local execution inside a franchisor-controlled framework. The franchisor can change System Standards, require service and supplier changes, control brand-facing digital channels, inspect operations and require corrective action.
Digital demand generation is not an open local channel. The franchisor controls brand websites and can restrict or require digital marketing, mobile apps, social accounts and approved templates. A franchisee may not create an unapproved website or landing page, and local advertising not previously approved must be submitted for approval.
Evidence: FDD (2026), Item 11 pp. 37-45; Item 16 pp. 56-57; Agreement §§6(n), 8(b), 9 and 11(c)-(d).
Is the Designated Area exclusive?
No. The Franchise Agreement gives a compliant franchisee a Designated Area where the franchisor generally will not place another Studio, but Item 12 says the franchisee does not receive an exclusive territory. Reserved rights include Special Locations, alternative brands, existing commitments and other distribution channels. Only the franchisor may contract with national, regional or institutional accounts.
The franchisee also cannot use the Internet, telehealth platforms, catalog sales, telemarketing or other direct-marketing channels to make sales without prior written consent. The franchisor, affiliates and designated vendors may use those channels to sell to customers inside the Designated Area without compensating the franchisee. Under a Multi-Unit Development Agreement, the Development Area only governs the development schedule; each operating location still requires its own Franchise Agreement.
Source: FDD (2026), Item 12 pp. 49-51; Agreement §1(a)-(d); official franchise markets page.
What does Item 20 show about the operating network?
Item 20 reports 212 U.S. outlets at December 31, 2025: 200 franchised Restore Studios and 12 Company-owned Studios. The system is therefore overwhelmingly franchise-operated, while Austin Cryo Ventures, LLC and affiliates remain the operators of the Company-owned population.
Restore U.S. outlet composition at year-end 2025
Exact Item 20 counts; 200 franchised + 12 Company-owned = 212 total
Interpretation: the year-end 2025 network was 94.3% franchised; Item 20 also shows total outlets declining from 230 at year-end 2023 to 212 at year-end 2025.
Source: FDD (2026), Item 20 p. 73. Percentages: 200 ÷ 212 and 12 ÷ 212; rounded values reconcile to 100.0%.
Which operating questions still require document-level verification?
Several operating details are changeable or state-specific. That boundary can vary by state law over time. Verify current versions for the proposed location and state before treating the model as fixed.
Operating-model synthesis
Restore’s customer mechanism is repeat retail use of Authorized Services, sold individually or through a universal membership structure. The franchisee’s central responsibility is local execution: staffing qualified roles, maintaining the franchised location, approved assets and records, and supporting customers without crossing into independent medical judgment.
The strongest dependency is the franchisor control of required standards, service authorization, suppliers, technology stack, brand channels and data access, combined with the Authorized Care Provider required for Specialty Services. The Designated Area is not fully exclusive. The largest question is the state-specific division of work between unit personnel and the designated Professional Entity, which determines who may clear, supervise, perform, bill and document those services.