The March 28, 2026 FDD authorizes two Novus Glass formats: an approved retail location with mobile capability or a vehicle-based mobile business. The franchisee develops demand, schedules and performs approved glass work, collects payment, records each job in required systems, and reports Gross Revenues to Novus Franchising 2 LLC.
Novus Glass is a technician-led repair and replacement operation. The franchisee controls staffing, scheduling, local selling, service delivery and collections; Novus controls the Business System, Territory, Vehicles, specified inputs, digital channels, service standards, reporting access and designated referral programs.
- Legal franchisor
- Novus Franchising 2 LLC
- FDD basis
- Issued March 28, 2026; no later issuance amendment identified
- Formats covered
- Retail Location Franchise and Mobile Business Franchise
- Core evidence
- Items 1, 6, 8, 11, 12, 15, 16, 19 and 20; operating agreements
- Item 20 period
- U.S. outlet data through December 31, 2025
- Research checked
- July 30, 2026; official U.S. franchise site
What does a Novus Glass franchise sell, and who buys it?
The required business centers on windshield repair, automotive-glass replacement and approved related services. Buyers include vehicle owners and commercial accounts; work arrives through local selling, brand channels, national accounts and claims referrals.
The FDD names automobile owners, dealerships, rental agencies, trucking companies, fleet owners, body shops, property owners and insurers as potential customers. The official U.S. Novus Glass services directory lists repair, replacement, ADAS calibration and related offerings, with availability varying by market.
The Franchise Agreement controls the service set: the franchisee must offer required Products and Services, may add only approved offerings, and cannot operate a competing business under another name. Novus may change required offerings. Official pages explain repair, replacement and ADAS calibration, but do not expand contractual authorization.
Evidence: 2026 FDD, Items 1 and 16, pp. 4-5 and 47; Retail and Mobile Franchise Agreements, Articles 2, 7 and 11.
How do the retail and mobile operating formats differ?
Both formats require at least one equipped Vehicle. Retail adds an approved fixed site and may dispatch mobile work; mobile cannot receive customers or sell services from a shop, warehouse or storage facility.
Retail Location Franchise
The franchisee secures a Novus-approved site. The outlet operates during required hours, performs work at that location and uses at least one Vehicle for mobile service within the Territory.
Mobile Business Franchise
The business operates through equipped Vehicles. Storage is permitted, but customers cannot visit the facility and no Products or Services may be sold there. The official mobile-service page describes home and workplace service.
The official format overview describes two-vans-mobile and four-vans-fixed limits. Current agreements require at least one Vehicle but state no cap; the 2026 FDD controls.
Additional agreements modify specific paths: the NAPA Co-Location Addendum permits shared facilities; the ProColor Amendment addresses collision claims; the Additional Business Addendum can authorize an Exempt Business; an Area Development Agreement governs multiple locations.
Evidence: 2026 FDD, Items 1 and 12, pp. 4-5 and 40-42; Retail Agreement, Article 8; Mobile Agreement, Sections 2.1-2.5.
How does work move through a Novus Glass unit?
A job moves from local or referred demand through intake, authorization, scheduling, approved fulfillment, completion records, billing and monthly reporting. Cash, insurer, fleet and TAG Network jobs follow different documentation paths.
Generate or receive demand
- Actor
- Franchisee, Novus, Eulerity, TAG Network or account source.
- Action
- Local sales, approved advertising, web inquiry, national account or claims referral starts the cycle.
- System/asset
- Home Page, designated digital marketing, telephone service and referral dispatch.
- Output
- Customer or Work Provider request for intake.
Verify scope and authorization
- Actor
- Owner, manager or trained employee.
- Action
- Confirm customer, vehicle, location, damage, coverage and Territory; match TAG dispatches and authorize additions.
- System/asset
- POS record, account instructions and TAG control number.
- Output
- Approved service scope and billing path.
Schedule labor, route and inputs
- Actor
- Franchisee or manager.
- Action
- Assign a trained technician, choose retail or mobile service, order approved parts and prepare the Vehicle.
- System/asset
- POS software, optional Technician Route Direct, approved suppliers and Vehicle inventory.
- Output
- Confirmed appointment and job-ready inputs.
Perform the authorized service
- Actor
- Factory Trained employee, or an approved subcontractor for replacement only.
- Action
- Perform approved work under Novus methods, service standards and applicable safety requirements.
- System/asset
- Novus resin, approved glass, SRP urethane, Novus 2 equipment and required calibrated tools.
- Output
- Completed service for inspection and acceptance.
Document quality and warranty
- Actor
- Technician and franchisee.
- Action
- Record service, parts and approval; handle warranty and complaints. TAG records include signature, VIN, parts support, diagnostics, calibration confirmation and photographs.
- System/asset
- Work order, POS record, warranty program and TAG file.
- Output
- Auditable completion record and follow-up.
Bill, collect and report
- Actor
- Franchisee, customer, account payer, TAG or Novus.
- Action
- Collect payment, submit account documentation and report prior-month Gross Revenues by the 10th.
- System/asset
- POS, accounting software, NAGS license and prescribed chart of accounts.
- Output
- Payment, Gross Revenues Report and retained records.
Basis: 2026 FDD, Items 6, 8, 11, 12, 15 and 16; Retail Agreement Sections 7.10, 11.9-11.31, 13.1-13.5; TAG Network Participant Agreement Sections 1, 3-4; Operations Manual Chapters 2, 4, 11-17.
Can the franchise be manager-run, and who performs each function?
The franchise may be owner-operated or manager-run, but not passive. The owner or manager must devote full-time and best efforts, and the unit must maintain trained operating capacity.
A manager must complete required training before operating the unit. At least one full-time employee—possibly the owner or manager—must spend substantially all working time performing or marketing glass work, and at least half of employees must meet Novus training requirements.
| Function | Responsible actor | Operating boundary |
|---|---|---|
| Management | Owner or designated manager | Full-time and best efforts; direct unit supervision. |
| Technical work | Trained employee or approved replacement subcontractor | Glass Repair cannot be subcontracted; each replacement subcontractor needs prior written approval. |
| Customer intake | Owner, manager, employee or trained answering service | Calls during minimum hours must be answered live by a person able to schedule jobs and take messages. |
| Employment decisions | Franchisee | Franchisee controls recruiting, pay, schedules, discipline, termination and employment records. |
Minimum hours are 8:00 a.m. to 5:00 p.m. Monday through Friday unless Novus specifies otherwise. The official day-in-the-life page illustrates routing and account support but is not contractual staffing evidence.
Evidence: 2026 FDD, Items 11 and 15, pp. 35-36 and 46-47; Retail Agreement Sections 11.18-11.24, 11.31.
Which suppliers, assets and technology are mandatory?
The operating stack is prescribed. Novus controls the Vehicle program, proprietary inputs, specified equipment, supplier classes, POS environment, brand email, digital marketing supplier and data access.
Vehicles and technical inputs
Both formats require a white, equipped Vehicle. Unless Novus signs a Delay of Vehicle Leasing Requirement Addendum, business Vehicles are leased from Novus. Novus is sole approved source for specified packages and resin; Novus 2 LLC for bridges and certain equipment; SRP for urethane adhesive.
POS, accounting and data
The Vehicle Office Package includes a laptop, printer, POS and accounting software; retail also needs a second integrated computer. The franchisee must use designated upgrades, maintain hardware, license NAGS and permit Novus independent system access.
Marketing and digital presence
Novus establishes the Home Page and controls websites, social profiles, online identifiers and advertising. The franchisee must use designated digital supplier Eulerity and maintain required local media activity.
Claims and account networks
The franchisee must use designated claims-referral services, currently TAG Network. TAG is non-exclusive, guarantees no volume, sets dispatch and documentation procedures, and acts as payment intermediary for participating Work Providers.
For other categories, the franchisee may propose a supplier, but Novus can require samples, testing, facility review and a supplier agreement. Approval may be revoked, and Novus may change Designated Suppliers, Approved Suppliers and specifications.
Evidence: 2026 FDD, Items 6, 8 and 11, pp. 13-19, 24-27, 38-39; Software Sublicense Agreement; Vehicle Lease Agreement; Retail Agreement Sections 7.1-7.12, 11.23-11.27.
What does Novus control, and what remains with the franchisee?
Novus prescribes the branded architecture and audits compliance; the franchisee remains responsible for people, local execution, legal compliance and customer delivery. Third parties control key supplies, referrals and account conditions.
Franchisee controls
- Retail site and lease, subject to approval
- Hiring, pay, schedules and supervision
- Routing, inventory ordering and job execution
- Account development and approved local advertising
- Pricing, subject to account or program rules
- Licenses, safety, collections and customer response
Novus controls
- Territory definition and Marks
- Operations Manual requirements
- Vehicles, equipment and supplier classes
- POS, accounting, upgrades and data access
- Home Page, social media and advertising
- Warranty, inspections, audits and reporting
Third-party dependencies
- Glass and parts suppliers
- Doering Leasing Co. under the Vehicle lease
- Eulerity media execution
- TAG Network and Work Providers
- NAGS licensing data
- Approved replacement subcontractors
Novus does not operate the unit or direct employees. It may inspect the site, Vehicles and inventory without notice, access system and financial records, photograph operations, interview customers and audit five years of Financial Records.
Evidence: 2026 FDD, Items 8, 11 and 15; Retail Agreement Sections 11.1-11.32, 13.1-13.5.
How protected is the Territory?
The Territory is protected against another Novus-branded glass business, subject to prior rights and compliance, but is expressly non-exclusive. Affiliates, internet channels, national programs and other franchisees can reach customers inside it.
Novus defines the Territory by ZIP code or partial ZIP code using mapping and vehicle data; a typical design has about 120,000 vehicles, but no minimum. The franchisee generally needs consent to solicit or perform work outside it, while Novus and affiliates retain alternative-distribution rights.
National and regional accounts are conditional, not owned. If service fails, Novus can reassign insurer, fleet or other account work to another franchisee, affiliate-owned business or service provider without compensation.
Speedy Novus Glass LLC and related Speedy businesses are distinct affiliates permitted to operate similar Speedy Stores or non-Novus distribution within a Territory, subject to existing rights. TAG Network referrals are also non-exclusive.
Evidence: 2026 FDD, Item 12, pp. 40-43; Retail and Mobile Agreements, Article 2; TAG Network Participant Agreement Section 1.
What does Item 20 show about the U.S. outlet base?
The core Novus U.S. system was entirely franchised at each year-end from 2023 through 2025. It ended 2025 with 123 franchised outlets, down five, and no company-owned Novus outlets in Table 1A.
Item 20 Table 1A; exact counts as of December 31 each year
The 2025 decline reflects more exits than openings; seven transfers changed ownership, not outlet count.
Source: 2026 FDD, Item 20, Tables 1A, 2-3, pp. 62-66. Table 1B reports 27 affiliate-owned Speedy outlets, outside the company-owned Novus population in Table 1A.
Which operating questions remain deal-specific?
The FDD defines the architecture, but territory-, supplier-, account- and staffing-specific details remain deal-specific.
- Obtain the Territory map, prior Novus rights, nearby Speedy businesses and cross-territory rules.
- Confirm the required Product and Service list, including ADAS, property glass and approved subcontracting.
- Identify the POS licensor, modules, data access, NAGS users and hardware replacement rules.
- Review the Vehicle Lease Agreement, delivery timing, supplier list and resin, Novus 2 and SRP ordering.
- Map owner-manager-technician coverage against training, minimum hours, call handling and account development.
- Verify the local mix of self-generated, TAG Network and national-account work; no referral volume is guaranteed.
How does Novus Glass operate after opening?
Novus Glass combines local demand generation with technician-led glass service, prescribed operating inputs and centralized reporting controls.
The central transaction is approved glass work delivered at a retail location or from a required Vehicle to a consumer or account. The franchisee must generate and schedule demand, maintain trained capacity, execute compliant work, collect payment and produce complete records.
The strongest dependency is Novus control of the Business System, Vehicles, inputs, software, inspections and reporting. Retail adds an approved site; mobile remains vehicle-based. The largest unresolved question is the local mix of self-generated, TAG Network and national-account work because no source guarantees jobs.