Furniture Medic is a field-service restoration business: the franchisee develops local residential and commercial accounts, accepts selected national-account or Medic Restoration Network assignments, inspects and estimates damaged furniture or woodwork, then completes the repair on site or through an approved shop workflow. TCB Furniture Medic, LLC controls the System, required standards, supplier approvals, technology access, lead programs, and reporting.
Data basis. Legal franchisor: TCB Furniture Medic, LLC. Evidence: U.S. Franchise Disclosure Document issued June 22, 2026; Items 1, 6, 8, 11, 12, 15, 16, 19 and 20; Franchise Agreement; Medic Restoration Network Agreement; and Operations Manual table of contents. The Franchised Business uses an Office, Service Vehicles and, when needed, a Restoration Shop. Item 20 reports through December 31, 2025; official sources were checked July 31, 2026.
What does a Furniture Medic franchisee sell, and who buys it?
The Franchised Business sells furniture and wood repair, restoration, fabrication and refinishing to homeowners, commercial property operators, moving-related accounts, insurers, adjusters and restoration referral sources through local and assigned-work channels.
Franchised Services include furniture repair and refinishing, wood restoration, millwork, re-upholstery, hardwood-floor repair and related work defined in the Operations Manual. The official Furniture Medic service directory shows the customer-facing range, but the FDD controls the authorized offering. Additional services require written approval; TCB Furniture Medic may add required services and training.
Residential work
Homeowners request estimates for damaged furniture, cabinetry, antiques, millwork, upholstery, floors and finish defects. The official residential service page describes evaluation, estimating, scheduling and on-site or off-site completion.
Commercial accounts
Hotels, senior living facilities, hospitals, retailers, offices, property managers and contractors buy project work or scheduled maintenance. The commercial restoration program includes furniture, fixtures, millwork, elevator interiors, cabinetry, floors and punch-list work.
Claims and referrals
Insurance carriers, adjusters, mitigation firms and moving companies can initiate assignments. The insurance-claims channel requires inspection, documentation, estimates, photos and coordination with the carrier or policyholder.
The operating path is mobile-first. A franchisee may use a home Office, conducts sales calls and service visits through Service Vehicles, and may move complex jobs to a Restoration Shop. The official on-site repair description distinguishes customer-site work from repairs completed off site.
How does work move from lead to completed job?
The verified service cycle starts with local or allocated demand, then moves through qualification, inspection, estimate approval, scheduling, field or shop repair, customer acceptance, billing, recordkeeping and required monthly reporting.
Demand enters the unit
- Actor
- Franchisee, TCB Furniture Medic or MRN Administrator.
- Action
- Local marketing creates inquiries; the brand website, National Accounts Program or Medic Restoration Network may route assignments.
- Required system or asset
- Approved advertising, official listing, telephone and email coverage.
- Output
- A lead that the unit can qualify, accept, decline or return for reassignment under program rules.
Qualification and inspection
- Actor
- Owner, trained Manager, salesperson or technician.
- Action
- Confirm the service need, inspect damage, document condition and determine whether the work is authorized.
- Required system or asset
- Laptop, tablet or smartphone; Service Vehicle; photos and standardized forms. MRN work may require Xactimate, DASH, ClaimsConnect or XactAnalysis.
- Output
- Inspection report, scope and estimate.
Approval and scheduling
- Actor
- Franchisee and customer; insurer or account representative when applicable.
- Action
- Agree on scope, obtain required authorization, schedule the visit and decide on-site versus shop repair.
- Required system or asset
- Office communication, job-management records, approved estimate or work authorization.
- Output
- An authorized job with a date, service path and assigned personnel.
Repair or restoration
- Actor
- Trained technician, owner or approved personnel.
- Action
- Prepare the work area; perform precision, structural, finish, upholstery, millwork or other authorized work; clean the site.
- Required system or asset
- Brand-identified Service Vehicle, approved products and equipment, uniforms, PPE and any required Office or Restoration Shop capacity.
- Output
- Completed Franchised Services ready for customer review.
Quality closeout
- Actor
- Franchisee, customer and, for program work, account personnel.
- Action
- Resolve punch items, obtain acceptance, submit final photos and documents, and request customer feedback.
- Required system or asset
- Customer survey system; MRN certificate of satisfaction and correct claims platform.
- Output
- Closed job record and documented customer disposition.
Billing and reporting
- Actor
- Franchisee, MRN Administrator and TCB Furniture Medic.
- Action
- Issue the invoice, record Gross Sales, collect locally or receive program disbursement, and submit monthly reports through electronic funds transfer processes.
- Required system or asset
- QuickBooks Online or required operating software, royalty-management tools and auditable records.
- Output
- Recorded revenue, program payment status and franchisor reporting.
Evidence: 2026 FDD Items 1, 6, 11 and 16; Franchise Agreement Articles IV, V and VIII; Medic Restoration Network Agreement Sections C-D; Operations Manual table of contents, Daily Operating Procedures and Financials.
Who performs each operating function?
The franchisee runs the local company and fulfills each job; TCB Furniture Medic defines and monitors the System; MRN, National Accounts, approved suppliers, software providers and insurers control specified assignments or inputs.
Franchisee and unit team
TCB Furniture Medic, LLC
Third-party dependencies
The contractual default is not absentee operation. The franchisee must devote full time, energy and best efforts to the Franchised Business. Written approval is required for nonpersonal supervision; then a Manager who completed Initial Training must directly supervise, with trained supervision maintained at all times.
Which suppliers, assets and technology are mandatory?
Vehicles, decals, service inputs, insurance, computers and operating software must meet TCB Furniture Medic specifications or come from approved or designated sources, creating mandatory dependencies across field work, administration and claims assignments.
Core unit stack
A recent laptop plus tablet or smartphone, high-speed internet, the Basic Operating System or CRM Operating System, electronic reporting, customer surveys and franchisor-accessible records form the administrative stack.
MRN claims stack
Approved participants must use CoreLogic DASH, a dedicated Verisk Xactimate license, ClaimsConnect, Mobile Claims and QuickBooks Online. Weekly updates, photos, notes and documents go into designated claims systems.
Vehicle and field assets
At least one bright-white Service Vehicle must carry prescribed Furniture Medic markings, phone number, website and approved decals. Sales calls use a Service Vehicle; MRN crews arrive in branded vehicles and uniforms.
Products and suppliers
Equipment, products, supplies and services must come from TCB Furniture Medic, approved vendors or specification-compliant sources. Alternative-source requests need technical information and samples; silence after 60 days means rejection, and approval is revocable.
WalzCraft is a designated supplier that pays the franchisor a commission on franchisee sales. More broadly, TCB Furniture Medic may revise specifications, designate suppliers, reject a Service Vehicle, require substitute equipment, mandate a new operating system and retain access to unit data.
What does the franchisor control, and what remains with the franchisee?
The franchisee controls local employment decisions, day-to-day execution and generally its own prices; TCB Furniture Medic controls the operating standards, permitted offering, brand use, supplier framework, technology, advertising approval, territory rules and lead programs.
The Territory is nonexclusive. The franchisee may market and solicit only inside it, but may perform outside-territory work when a customer, insurer, referral source, TCB Furniture Medic or an affiliate initiates the request. National Accounts and MRN assignments may cross boundaries; an MRN lead originating inside the Territory may go elsewhere without compensation.
Renew Medic is an affiliate franchise system focused more heavily on cabinet restoration and disaster-relief projects. It may operate in the same Territory and compete for overlapping work. TCB Furniture Medic has final authority over related conflicts and may route requested services elsewhere when the Furniture Medic unit cannot or will not perform them.
What does Item 20 show about the operating network?
Item 20 shows a fully franchised U.S. network: company-owned outlets remained at zero, while year-end franchised territories declined in each reported year from 127 in 2023 to 88 in 2025.
Item 20 defines each outlet as a franchise territory; reporting dates are December 31.
The network ended 2025 with 39 fewer franchised territories than at year-end 2023; Item 20 reports no new outlet openings in 2024 or 2025.
Source: TCB Furniture Medic, LLC 2026 FDD, Item 20, Tables 1 and 3, pages 31-35. Counts are U.S. franchise territories, not a count of Service Vehicles, crews or physical shops.
Which operating questions remain unit-specific?
The FDD defines the contractual machinery but does not disclose territory-level lead volume, service mix, staffing, Restoration Shop utilization or the exact current software configuration for each non-MRN Franchised Business.
Official pages clarify the Commercial Maintenance Program and moving-claims service. Contractual requirements remain in the 2026 FDD, Franchise Agreement, MRN Agreement and Operations Manual.
How should the Furniture Medic model be understood after opening?
Furniture Medic is a locally managed repair-and-restoration operation whose customer promise depends on accurate inspection, skilled field or Restoration Shop work, documented completion and demand from local, referred or assigned channels.
The central transaction is a restoration project or maintenance visit for a residential, commercial, moving or claims customer. The franchisee’s main responsibility is a trained local operation that can qualify, estimate, schedule, execute, document and resolve each job.
The strongest dependency is TCB Furniture Medic’s control over required services, Operations Manual standards, approved inputs, technology, data access, marketing approval, inspections and lead allocation. Locally generated work generally uses franchisee pricing; National Accounts or MRN work can impose account rules, systems, documentation, territory exceptions and negotiated pricing.
The largest undisclosed question is territory-specific demand quality: the FDD does not state how many usable local, National Accounts or MRN assignments a unit will receive, or the service mix needed to justify a Restoration Shop and more crews.
Primary contractual citations: 2026 FDD Items 1, 6, 8, 11, 12, 15, 16 and 20; Franchise Agreement Articles I, IV, V and VIII; Medic Restoration Network Agreement Sections B-D; Operations Manual table of contents.
Official brand reference: Furniture Medic U.S. franchise website.