A 101 Mobility franchise operates a territory-based retail, consultation, installation, rental, service, and repair business for mobility and accessibility equipment. The franchisee runs a Business Office and warehouse, develops local and institutional demand, manages in-home assessments and jobs, and records the work through franchisor-controlled systems and sourcing rules.
Legal franchisor: 101 Mobility Franchise Systems, LLC. Disclosure: 2026 U.S. Franchise Disclosure Document issued May 15, 2026. Applicable model: a Franchised Business operated from a Business Office and warehouse with one or more Vehicles inside a ZIP-code Territory; the offer permits start-up and conversion entry paths.
Evidence: FDD Items 1, 6, 8, 11, 12, 15, 16, 19, and 20; Franchise Agreement; Software License Agreement; and Manual table of contents. Item 20 covers 2023–2025. Official pages were checked July 28, 2026.
The unit converts local, digital, referral, commercial, agency, and National Account demand into an assessment, approved-equipment proposal, delivery or installation, payment, service, and reporting cycle. The franchisee supplies the Operating Principal and local team; the franchisor controls the System, MOBILINK, customer data, product authorization, supplier approval, marketing permissions, and core territory rules.
What does a 101 Mobility franchise sell, and who buys it?
The Franchised Business sells, rents, installs, maintains, refurbishes, and services authorized mobility and accessibility equipment for residential, commercial, agency, and institutional demand through in-home consultations, field fulfillment, and recurring service.
Item 1 names stair lifts, auto lifts, vertical lifts, patient lifts, elevators, ramps, and accessories. The official product catalog also presents home elevators, platform lifts, bathroom safety, pool lifts, power chairs, scooters, and vehicle-access products. The FDD controls which Equipment and Services a franchisee may offer.
Customers include individuals and family advocates, commercial facilities, VA hospitals, workers’ compensation administrators, state agencies, nonprofits, rehabilitation centers, care providers, and construction contacts. The Veteran Support program describes VA Medical Center relationships and Federal Supply Schedule contracts.
Retail and private-pay
- Buyer
- Individual, family advocate, or caregiver.
- Mechanism
- Consultation, assessment, proposal, sale or rental, installation, and service.
- Official channel
- Consumer FAQ and consultation process.
Commercial and agency
- Buyer or source
- Businesses, contractors, agencies, rehabilitation organizations, and care providers.
- Mechanism
- Local business development, specification, accessibility work, delivery, and installation.
- Official channel
- Commercial accessibility solutions.
National Accounts
- Account
- Franchisor-designated national or regional customer or referral arrangement.
- Mechanism
- Franchisor sets account terms, pricing, servicing allocation, and participation rules.
- Current examples
- VA hospital sales and workers’ compensation third-party administrators.
The FDD permits start-up and conversion entry paths but discloses one ongoing operating model: the same Territory license, Business Office, warehouse, Vehicle, approved Equipment and Services, Manuals, MOBILINK, and staffing obligations.
Sources: 2026 FDD, Items 1 and 16; Franchise Agreement Sections 1.1 and 5.2; product, commercial, FAQ, rental, and veteran-support pages.
How does work move from a lead to a completed job?
The disclosed workflow is consultative and field-based: demand is captured, qualified, assessed in person, converted into an approved proposal, fulfilled through controlled equipment and installation resources, then closed through payment, customer service, and system reporting.
Demand enters the Territory
- Actor:
- Franchisor marketing, local outreach, referral partners, or National Accounts.
- Action:
- Generate digital, telephone, B2B, agency, VA, commercial, or referral inquiries.
- System or asset:
- Brand website, approved campaigns, tracked lines, local relationships.
- Output:
- A prospect or account opportunity.
Inquiry is contacted and qualified
- Actor:
- Customer Care Manager or Business Office staff.
- Action:
- Record the lead, attempt contact, identify needs, and schedule a consultation.
- System or asset:
- MOBILINK and designated call or scheduling services.
- Output:
- A qualified appointment; referrals require two attempts within 24 hours.
Needs are assessed in the home or site
- Actor:
- Mobility Consultant or in-home sales employee.
- Action:
- Inspect the site, identify needs, explain approved options, and prepare a proposal.
- System or asset:
- iPad Pro, MOBILINK, measurements, and product specifications.
- Output:
- A documented recommendation and quote.
Equipment and job resources are secured
- Actor:
- Purchasing and operations staff.
- Action:
- Secure approved Equipment, tools, labor, schedule, and any licensed contractor.
- System or asset:
- Approved suppliers, inventory, warehouse, MOBILINK, and Vehicle.
- Output:
- A compliant job package.
Delivery, installation, or rental fulfillment occurs
- Actor:
- Mobility Specialist, technician, or required licensed contractor.
- Action:
- Transport, install, test, clean, explain use, and document completion.
- System or asset:
- Branded Vehicle, tools, safety equipment, procedures, and job records.
- Output:
- Delivered or installed Equipment and customer handoff.
Payment and customer follow-up close the cycle
- Actor:
- Business Office and service staff.
- Action:
- Collect payment, handle deposits or refunds, manage warranty issues, and schedule service.
- System or asset:
- Merchant services, MOBILINK, customer records, and service standards.
- Output:
- Billing, service history, and follow-up.
Operational data is reported and audited
- Actor:
- Operating Principal, bookkeeping staff, and approved accountant.
- Action:
- Maintain operating records and submit required reports and statements.
- System or asset:
- MOBILINK, QuickBooks Online Plus, electronic transfer, and data access.
- Output:
- Weekly inputs, monthly reports, annual statements, and audit records.
Basis: 2026 FDD, Items 1, 6, 8, and 11; Franchise Agreement Sections 4.10, 5.1(c), 5.9, 5.14, and 5.21–5.25; Manual Sections C–E; official rental page.
Who performs each operating function?
This is contractually an owner-led operating model. An equity owner must serve as Operating Principal, complete Initial Training, hold decision authority, devote full-time best efforts, and directly supervise the Franchised Business from the premises.
The Franchise Agreement requires administrative support, delivery and installation, and in-home consultation and sales functions. The franchise FAQ names them Customer Care Manager, Mobility Specialist, and Mobility Consultant. The agreement does not state whether one person may combine roles.
The FDD does not support absentee ownership. Item 15 requires the Operating Principal to remain an individual owner, apply full-time best efforts, and supervise directly from the premises.
Franchisee team
- Operating Principal directs business decisions and on-premises supervision.
- Customer Care Manager handles inquiries, records, scheduling, and Business Office support.
- Mobility Consultant performs needs assessments, proposals, and in-home sales.
- Mobility Specialist or technician delivers, installs, services, and repairs Equipment.
Franchisor and affiliate
- 101 Mobility Franchise Systems, LLC sets contractual Standards and approves operating inputs.
- 101Mobility, LLC owns the Marks and MOBILINK and provides operational support services.
- The franchisor routes some leads, manages designated campaigns, and sets National Account rules.
- Franchise Business Consultants and trainers provide guidance, visits, webinars, and required training.
Third parties
- Approved manufacturers and suppliers provide authorized Equipment, parts, and branded materials.
- Harmar Mobility, LLC and Pollock Lifts Ltd. are affiliated equipment suppliers.
- Intuit supplies QuickBooks Online Plus; Microsoft Authenticator secures required email accounts.
- Licensed elevator contractors may be required for regulated lift or elevator installations.
Sources: 2026 FDD, Items 1, 8, 11, and 15; Franchise Agreement Sections 4.3–4.6 and 5.1(c); official Training & Support page.
Which suppliers, assets, and technology are mandatory?
The franchisor can specify the product, model, source, vehicle, software, email environment, and operating standard. Approximately 90% of annual ongoing purchases and leases are estimated to be subject to approval, designation, or specifications.
The franchisee maintains approved Equipment, supplies, compliant branded Vehicles, and a Business Office in the Territory. The FDD specifies 2,000–2,500 square feet, including 900–1,000 warehouse square feet with 10-foot ceilings. Contiguous Territories may share an approved office; non-contiguous Territories require separate offices.
| Operating input | Classification | Operational effect | Decision holder |
|---|---|---|---|
| MOBILINK Software | Mandatory proprietary platform | Leads, customer data, quotes, sales records, inventory, marketing, administration, and service. | Franchisor licenses, updates, accesses, and may disable it under the Software License Agreement. |
| QuickBooks Online Plus | Mandatory approved accounting software | Bookkeeping and financial reporting compatible with franchisor systems. | Franchisee subscribes and maintains records; franchisor specifies required use. |
| 101 Mobility email | Mandatory designated service | Exclusive business-email environment for owners and employees. | Franchisor supplies accounts; Microsoft Authenticator is the required security app. |
| Equipment and suppliers | Approved, designated, or single-source | Controls what can be sold, rented, installed, serviced, and stocked. | Franchisor may approve, deny, revoke, or change items and sources. |
| Vehicles and branded materials | Specified and approved | Supports delivery, installation, service calls, and brand presentation. | Franchisor controls make/model standards, wraps, outfitting, and replacement requirements. |
The franchisor owns Customer Data and MOBILINK data, grants the franchisee a limited operating license, and retains unrestricted access to systems, devices, and business data. It may require hardware, software, security, training, upgrades, or replacement without a contractual frequency cap.
Sources: 2026 FDD, Items 8 and 11; Franchise Agreement Sections 5.3–5.7 and 5.14; Software License Agreement Sections 1–5.
What does the franchisor control, and what remains with the franchisee?
The franchisee controls local execution and employment decisions within the System; the franchisor controls the licensed offer, brand, data architecture, supplier permissions, marketing approvals, National Accounts, and the boundaries of territorial activity.
| Operating decision | Franchisor control | Franchisee responsibility |
|---|---|---|
| Products and services | Authorizes, mandates, modifies, or discontinues Equipment and Services. | Selects among authorized solutions and fulfills the customer job. |
| Suppliers and inventory | Approves or designates sources, specifications, and single-source requirements. | Orders, pays suppliers, maintains sufficient inventory, and manages local availability. |
| Marketing and digital presence | Approves creative, manages designated internet campaigns, controls brand websites and local pages. | Develops local relationships, conducts approved outreach, and documents required local activity. |
| People and daily work | Sets Operating Principal, training, staffing-function, email, data-security, and service standards. | Recruits, employs, schedules, supervises, compensates, and manages the local team. |
| Pricing and accounts | May establish lawful pricing requirements and fixes National Account terms. | Sets local prices within applicable restrictions and may accept or decline offered National Accounts. |
| Compliance and quality | Inspects, audits, accesses records, issues action plans, and changes Manuals. | Maintains licenses, safety, insurance, records, vehicles, office condition, and corrective action. |
How limited is the Territory?
A ZIP-code Territory has limited protection against another 101 MOBILITY business installing, delivering, or servicing inside it, subject to National Accounts and performance requirements. It is not exclusive; the franchisor reserves internet, wholesale, independent-retailer, acquired-brand, and National Account channels.
The franchisee may not solicit or fulfill outside the Territory without consent and cannot use wholesale, e-commerce, or alternative channels. National Account participation is optional when offered, but the franchisor selects the servicing party, pricing, rules, and any in-Territory substitute.
Buyer-verification list
- Obtain the current supplier matrix, mandatory products, rebates, freight terms, and back-order procedures.
- Confirm minimum staffing, permitted role combinations, and how on-premises supervision is tested.
- Review MOBILINK modules, integrations, uptime, data export rights, and disablement procedures.
- Map the ZIP-code Territory against National Accounts, existing customers, channels, and performance requirements.
- Identify elevator, lift, construction, electrical, accessibility, and contractor licenses affecting installations.
Sources: 2026 FDD, Items 8, 11, 12, 15, and 16; Franchise Agreement Sections 1.3–1.6, 4.12, and 5.2–5.25. The FDD defines the site’s “protected territory” as limited and non-exclusive.
What does Item 20 show about the operating network?
At December 31, 2025, the U.S. system reported 164 franchised outlets and 14 company-owned outlets; Item 20 states that the company-owned population was directly held by affiliate 101Mobility, LLC.
U.S. outlet composition, 2023–2025
Year-end outlet counts from Item 20; grouped columns use the same outlet definitions in each year.
Interpretation: total outlets were 193 in 2023, 194 in 2024, and 178 in 2025. Item 20 attributes 11 of 15 franchised “ceased operations—other reasons” entries in 2025 to a Territory Redesign that enlarged Territories while terminating redundant Franchise Agreements.
Source: 2026 FDD, Item 20, Tables 1, 3, and 4, pp. 38–45. Reconciliation: 177 + 16 = 193; 178 + 16 = 194; 164 + 14 = 178.
What is the practical operating conclusion?
101 Mobility’s central mechanism is a local sale, rental, installation, service, and repair cycle for authorized Equipment, fed by residential, commercial, referral, agency, VA, and National Account demand. The franchisee’s main responsibility is field execution under a full-time Operating Principal: respond, assess, quote, source, schedule, install, collect, service, and report.
The strongest dependency is franchisor control of MOBILINK, Customer Data, Manuals, Equipment, suppliers, marketing, and National Accounts. The ZIP-code Territory has limited—not exclusive—protection and does not block reserved channels. The largest undisclosed question is the current product-by-product inventory, supplier, staffing, tool, service, and operating-hours matrix in the Manuals.