Under the 2026 FDD, The Patch Boys operates as a territory-based, mobile drywall and ceiling repair service. A franchisee markets locally, qualifies leads, prepares estimates, schedules jobs, deploys field personnel, completes and cleans the worksite, invoices the customer, and records activity through franchisor-specified technology and reporting systems.
Patch Boys International, LLC licenses one service model for small light-restoration projects in a Standard Territory. The franchisee owns local execution and employment decisions; the franchisor controls the Marks, required Services, Territory rules, System Standards, digital presence, customer-data infrastructure, approved inputs, and national or regional account relationships.
What does a The Patch Boys franchise sell, and who buys it?
The unit sells franchisor-authorized light restoration and reconstruction Services for drywall, plaster and ceilings, principally through residential and light-commercial jobs, digital inquiries, referrals, approved local channels, and franchisor-controlled accounts across the Territory.
Required service set
Drywall repair and installation, plaster repair, ceiling treatments, texture matching, popcorn-ceiling removal, and approved ancillary work such as painting or trim replacement. The unit must offer all required Services and may not add unapproved services.
Customer groups
The official service overview identifies homeowners, renters, property managers and contractors. The 2026 FDD covers residential and commercial buildings.
Demand channels
Local digital marketing, networking, referrals, affinity relationships, national phone and website inquiries, Alternative Distribution Channels, and National or Regional Accounts, called NORA. The franchisee funds local advertising; profiles and materials require approval.
The Business may operate from the franchisee's home when that home is inside the Territory; otherwise the FDD recommends at least 500 square feet in a commercial or industrial park. They are site choices within one offered model; customer work occurs at client locations.
The customer promise is a quoted repair, not a retail inventory transaction. The official consumer process describes an estimate, worksite preparation, repair and cleanup. The Operations Manual, System Standards, approved Services and response rules govern execution.
How does work move from lead to completed service?
A cycle begins with a local, digital, referral or account lead and ends after field completion, invoicing, follow-up, CRM records and financial reporting. Sequence varies by job and channel; required actors and systems are mapped below.
Lead intake and routing
- Actor
- Managing Owner, Designated General Manager or assigned staff; franchisor for routed channels.
- Action
- Receive phone, website, referral, local-marketing, Alternative Distribution Channel or NORA inquiry and identify the job location and customer need.
- System/asset
- Designated business number, controlled website, email and THE PATCH BOYS CRM.
- Output
- A territory-qualified lead ready for assessment, reassignment or account-specific handling.
Assessment and estimate
- Actor
- Franchisee management or trained estimator.
- Action
- Inspect in person or virtually, define approved scope, select methods and materials, and provide the customer estimate. The franchisor states it does not establish ordinary service prices.
- System/asset
- THE PATCH BOYS CRM, approved forms and service specifications.
- Output
- Accepted scope and price, or a declined, deferred or redirected opportunity.
Scheduling and deployment
- Actor
- Managing Owner, Designated General Manager, dispatcher or customer-service employee.
- Action
- Schedule the appointment, assign a Service Technician, confirm capacity, and organize the vehicle, tools and approved materials. A job beyond available equipment or disruptive to existing service may not be accepted.
- System/asset
- CRM scheduling, business phone, compliant wrapped vehicle and job equipment.
- Output
- A staffed work order with a customer appointment and required inputs.
Worksite execution
- Actor
- Service Technician, Managing Owner or other trained unit personnel.
- Action
- Protect the site, perform the authorized drywall, plaster, ceiling or ancillary work, match finish and texture as required, and comply with safety, quality and brand procedures.
- System/asset
- Approved supplies, tools, uniforms, vehicle and Operations Manual methods.
- Output
- Completed repair ready for inspection, customer acceptance and cleanup.
Completion and customer response
- Actor
- Field personnel and unit management.
- Action
- Clean dust and debris, document status, communicate completion and address concerns. System Standards require customer inquiries or complaints to be answered within one business day and resolved within seven days.
- System/asset
- CRM job status, approved customer communications and complaint procedures.
- Output
- Closed job, corrective action, re-performance or refund decision when required.
Invoice, records and reporting
- Actor
- Franchisee management or administrative staff.
- Action
- Issue the invoice, collect payment, retain Customer Information, reconcile accounts and submit required operating and financial reports. Scheduling and invoicing must use required software when specified.
- System/asset
- THE PATCH BOYS CRM, QuickBooks Online, specified Chart of Accounts and electronic reporting.
- Output
- Recorded Gross Sales, customer history, royalty basis and auditable operating data.
Who performs each operating function?
The franchisee is the employer and local operator. Patch Boys International, LLC sets role, training and service standards but does not select, hire, supervise, schedule or pay unit personnel at the outlet.
Franchisee team
Franchisor functions
Third-party dependencies
The current form Franchise Agreement requires the Managing Owner or approved Designated General Manager to devote full-time, year-round best efforts to the Business. Item 19 notes that some units in its historical 2025 performance population operated part-time; that observation does not override the current management obligation or establish permission for absentee or semi-absentee operation.
Which systems, suppliers and assets are mandatory?
The unit depends on franchisor-controlled technology, approved inputs and branded field assets. The franchisee purchases and manages them; the franchisor can change specifications, require upgrades, access data and inspect compliance.
THE PATCH BOYS CRM is required for customer records and operating activity. The official technology page describes quotes, appointments, job status and invoices. Customer Information is contractually treated as franchisor property, and the franchisor may access required systems and data.
QuickBooks Online and the specified Chart of Accounts are required. Patch Boys International, LLC receives automatic access to financial reports, can restrict unapproved accounting software and may change the configuration.
The customized local website is franchisor-controlled. The unit uses a designated business number, approved phone provider, branded email and high-speed internet. Independent websites, profiles and social accounts require written approval.
Vehicles must meet type, condition, appearance and decal specifications. The Initial Package and approved suppliers cover branded materials and specified inputs. An alternative supplier requires written approval; silence after review is disapproval.
What does the franchisor control, and what remains with the franchisee?
The franchisor controls operating architecture, approved channels and brand-facing rules. The franchisee controls local execution, including estimates, staffing, scheduling, vendor payments, job acceptance within capacity and customer follow-through inside the Territory.
A Standard Territory is protected but not exclusive. While a compliant franchisee generally receives protection from another The Patch Boys Business or Company Store advertising or performing work there, Patch Boys International, LLC reserves Alternative Distribution Channels, NORA programs, Corporate Territory work, differently branded activity and other stated exceptions. Work or advertising outside the Territory requires prior written permission.
What does Item 20 show about the operating network?
At each reported 2023–2025 year-end, the U.S. network consisted entirely of franchised outlets: 308, 284 and 264, respectively. Item 20 reported no company-owned outlet at any of those year-ends.
Interpretation: the reported franchised footprint contracted by 44 outlets between year-end 2023 and year-end 2025, while the company-owned count remained zero.
Source: 2026 FDD, Item 20, Table 1, p. 60. Counts are year-end outlets and use the same systemwide definitions for 2023–2025.
The all-franchised composition makes consistency depend on franchisee execution, mandatory systems, supplier controls and inspection rights rather than a company-store base. The outlet decline is a system-structure fact, not an earnings conclusion; buyers should test the causes and geographic concentration of terminations, closures and transfers.
Which operating questions still require direct verification?
The FDD establishes the control framework but not every local staffing pattern, vendor name, workflow configuration or service result. A buyer should verify the following operating details against current manuals, vendors and franchisee practice.
Operating-model synthesis: The central mechanism is a locally executed, quoted repair: a lead becomes an assessed drywall, plaster or ceiling job, scheduled field service, invoice and recorded customer relationship. The franchisee's most important responsibility is fulfilling local demand with responsive staffing and compliant workmanship.
The strongest dependency is Patch Boys International, LLC's control of required Services, System Standards, website and phone infrastructure, CRM and accounting access, approved inputs, and account channels. The decisive distinction is that a protected Standard Territory is not exclusive. The largest unresolved operating question is how NORA acceptance, reassignment and local capacity rules work in practice under the current agreement and manual.
Official context: The Patch Boys services, franchise operating FAQ, and the BELFOR Franchise Group brand page. Contractual claims above are controlled by the 2026 FDD and attached agreements.