Operating model in one view
A Right at Home franchise is an owner-operated local care office. It acquires clients, assesses needs, builds care plans, recruits and employs caregivers, schedules and monitors service, maintains billing records, and reports through required systems. Right at Home, LLC controls the service scope, brand standards, approved inputs, technology, data access, and Designated Area rules.
Offering and demand
What does a Right at Home franchise sell, and who buys it?
The primary offering is employee-delivered Core Services for seniors and other adults. Clients, family members and responsible parties arrange care; approved Ancillary Services can add institutional staffing, Specialized Nursing Services, Medication Management Services, and related products or equipment.
Personal, non-medical and companion care
Core Services include hands-on personal care, non-medical care, in-home assistance and companionship. The official services pages describe companion, personal, nursing and specialty care in homes, senior communities or other settings, with availability varying by location.
Staffing and clinical paths
Supplemental staffing may serve nursing homes, hospitals and other medical settings. Clinical services require written approval, applicable licenses, added training, signed amendments and specified policies; Specialized Nursing Services also require a full-time licensed registered nurse.
The household-care mechanism is matching qualified caregiver employees to a person-centered care plan. The official franchise FAQ says services are typically billed to the client by the hour. The FDD does not prescribe one public payment method, but it requires billing records, weekly reports and monthly accounts-receivable aging.
Sources: 2026 Right at Home FDD, Item 1, pp. 1-5; Item 16, p. 56; ancillary amendments; official services pages and franchise FAQ.
Verified service cycle
How does work move from inquiry to ongoing care?
The customer-facing sequence starts with an inquiry and in-home assessment, then moves through a care plan, caregiver matching, service delivery and ongoing support. The Franchise Agreement adds recruiting, scheduling, recordkeeping, billing data and recurring reports.
Capture inquiry and referral
- Actor
- Operating Principal or authorized Office staff.
- Action
- Receive calls, web inquiries and referral leads; gather the client’s wishes and basic circumstances.
- System/asset
- Approved Office, brand website and electronic prospect database.
- Output
- Inquiry ready for an in-home needs and environment assessment.
Assess and build the care plan
- Actor
- Qualified Office personnel; licensed staff when required.
- Action
- Assess needs, define authorized services, and document routines, preferences and conditions.
- System/asset
- Approved forms and the Right at Home Personal Care Policy and Procedure Manual.
- Output
- Reviewed person-centered care plan.
Recruit, screen and match
- Actor
- Franchisee employment decision-maker and recruitment staff.
- Action
- Source candidates, conduct background checks, hire and train employees, then match a caregiver.
- System/asset
- Required Applicant Tracking System and approved screening process.
- Output
- Employee oriented to the client care plan; contractors cannot deliver client services.
Schedule and deliver care
- Actor
- Office scheduler and franchisee-employed caregiver or licensed clinician.
- Action
- Assign visits, deliver approved services and record each service period.
- System/asset
- Required Home Care Operating Software, care plan and approved supplies.
- Output
- Completed service record for supervision and billing.
Monitor, bill and report
- Actor
- Supervisory, accounting and administrative Office staff.
- Action
- Review notes and surveys, adjust care, record Net Billings, track receivables and submit required reports.
- System/asset
- Client Satisfaction Survey Program, Caregiver Satisfaction Survey Program, Home Care Operating Software and QuickBooks Online.
- Output
- Updated care, client account history and audit-ready records.
Basis: official five-step care process; 2026 FDD Items 8, 11 and 15; Franchise Agreement §§10.6, 10.12 and 12.
Owner role and labor
Who runs the Office, and who performs the care?
Right at Home is not disclosed as an absentee model. An approved Operating Principal leads daily operations, while the franchisee hires, trains, schedules and manages the employees who perform Core Services and approved Ancillary Services.
The Operating Principal generally must hold at least 25% ownership, make the Franchised Business the primary business focus, devote full-time energy unless approved otherwise, and continuously supervise each Open Office. The official FAQ calls the model owner-operator and permits an operations manager as the business grows.
Operating Principal
- Supervises operations and acts for the franchisee.
- Leads local marketing, sales, recruitment and family meetings.
Office staff
- At least two full-time-equivalent staff are required.
- One full-time staff member must control employment decisions, employee management and active marketing.
Care employees
- Caregivers deliver approved services and document visits.
- Roles vary by service and law; the official caregiver page identifies companion, personal care, aide and nursing roles.
The franchisee—not Right at Home, LLC—is the employer. It controls hiring, firing, duties, schedules, pay, benefits, discipline, working conditions and employee training. The franchisor sets service, brand and screening standards but disclaims employer or joint-employer status.
Sources: 2026 FDD, Item 11, p. 38; Item 15, pp. 55-56; Franchise Agreement §§10.1, 10.9.6 and 10.12.
Technology and records
Which systems and supplier relationships are mandatory?
The franchisee must use specified inputs from the Required Suppliers List and Required Supplies List, including care policies, applicant tracking, home-care operations software, satisfaction programs and required insurance sources. Right at Home, LLC can revise the lists and approve or reject alternatives.
As of the 2026 FDD, neither the franchisor nor an affiliate is a required or sole supplier. The franchisor may revise the Required Suppliers List and Required Supplies List, designate exclusive suppliers, and revoke approvals. Unlisted inputs require written approval against System Standards.
The FDD also requires HIPAA policies, a privacy and security officer, safeguards and Business Associate Agreements when applicable. The HHS Security Rule overview describes safeguards for electronic protected health information; state rules may add requirements.
Sources: 2026 FDD, Item 8, pp. 23-28; Item 11, pp. 35-38; Franchise Agreement §§10.6-10.7 and 12.
Decision rights
What does the franchisor control, and what remains with the franchisee?
Right at Home, LLC controls the System, approved offerings, Manuals, brand presentation, suppliers, technology, territory permissions, data access and inspections. The franchisee controls local employment, day-to-day execution, local relationships and pricing below any franchisor-set maximum.
Franchisee decisions and duties
- Employment: employees, duties, schedules, pay, discipline and training.
- Care execution: assessments, care plans, scheduling, supervision and feedback response.
- Local demand: approved marketing and referral relationships inside the Designated Area.
- Compliance: licenses, Office, client information, labor and health-care law.
- Pricing: no required minimum price, subject to a possible maximum.
Franchisor controls and assistance
- Standards: services, supplies, advertising, Office criteria, Brand Standards Manual and Digital Resource Library.
- Technology: required systems, upgrades, security and data access.
- Quality: Office and service inspections, record audits and sample review.
- Territory: cross-area service, outside marketing, relocation and channels.
- Support: RightStart Training Program, business-hours guidance and Business Performance Coach resources.
The strongest dependency is the franchisor’s ability to modify the Right at Home System, Manuals, approved services, technology and supplier rules. The franchisee must implement changes and permit data access, inspections and audits while retaining independent responsibility for employment, legal compliance and client delivery.
Sources: 2026 FDD, Items 8, 11, 12, 15 and 16; Franchise Agreement §§7.3.4, 9, 10.12 and 12; official support page.
Geography and channels
How does the Designated Area limit clients and marketing?
The Designated Area is conditionally protected but not exclusive. It is normally a ZIP-code group with at least 15,000 residents age 65 or older, and the franchisee generally must serve clients and direct sales activity within it across physical and electronic channels.
While the agreement remains effective, an Open Office exists and the franchisee complies—including with performance minimums—Right at Home, LLC will not place another Right at Home Franchised Business or company- or affiliate-owned Right at Home business inside the Designated Area. The protection does not block every competing brand, alternative channel or internet activity reserved to the franchisor.
Open Territory Clients require permission that can be withdrawn. Service in another franchisee’s Designated Area requires that franchisee’s permission, a prescribed authorization and franchisor approval. Approved continuing outside-area relationships may become Legacy Clients, but a service interruption can end that status.
Outside-area local advertising requires written approval. The franchisor controls brand websites, the Brand Marketing and Promotion Fund, joint marketing and alternative-brand channels. Local lead generation remains a franchisee duty; cross-territory rights remain restricted.
Source: 2026 Right at Home FDD, Item 12, pp. 42-49; Franchise Agreement §§4.1-4.4 and 10.9.4-10.9.5.
Operating paths
What changes for a Conversion business or clinical services?
A Conversion Franchised Business must migrate an existing operation into Right at Home systems and supplier rules. Clinical Ancillary Services add separate approvals, licenses, policies, training and professional staffing rather than granting a general right to sell every health-care service.
| Operating path | Material difference | Control or dependency |
|---|---|---|
| New Franchised Business | Builds the Office, employees, referral network and client roster under the System. | Open Office, technology, licensing and Manual standards. |
| Conversion Franchised Business | Converts a qualifying existing home-care business; approved Conversion Legacy Clients may remain outside the new area. | The Conversion Addendum applies required inputs by the earlier of 90 days or branded-website launch. |
| Approved clinical services | Specialized Nursing Services or Medication Management Services operate under separate amendments; Core Services remain primary. | Specialized Nursing Services Amendment or Medication Management Services Amendment, licenses, training and clinical staffing; nursing requires a full-time registered nurse. |
The official Nursing Services page describes clinical offerings, but the FDD and signed amendment determine a franchisee’s authorized scope.
Sources: 2026 FDD, Items 1, 8, 11 and 12; Conversion Addendum and ancillary amendments.
System footprint
What does Item 20 show about the outlet mix?
At December 31, 2025, Item 20 reported 572 U.S. outlets: 566 franchised and six company-owned. The mix is overwhelmingly franchise-operated despite broad franchisor control.
U.S. outlet composition at December 31, 2025
Exact end-of-year counts from Item 20, Table 1
- Franchised outlets566 · 98.951%
- Company-owned outlets6 · 1.049%
- Reconciliation572 · 100%
Franchised outlets rose from 508 at year-end 2023 to 539 in 2024 and 566 in 2025; company-owned outlets declined from 23 to 12 to six.
Source: 2026 Right at Home FDD, Item 20, Table 1, p. 73. Percentages equal each 2025 category divided by 572 and reconcile to 100%.
Buyer verification
Which operating questions remain location-specific or undisclosed?
The FDD does not define a universal local staffing chart, payer mix, payment method, referral concentration or state clinical workflow. Verify these for the proposed Designated Area.
- Which Core Services and Ancillary Services are licensed and approved locally?
- Which software and survey providers are currently required?
- Which state-mandated Office roles exceed the two-FTE minimum?
- Which referral channels produce local inquiries?
- How are authorization, visit verification, billing and collection handled by payer type?
- Are Legacy Clients or cross-area permissions attached to the proposed operation?
Operating-model synthesis
How does Right at Home operate after opening?
The franchisee runs a local care-delivery Office; Right at Home, LLC supplies the framework and retains broad control. Execution depends on reliable employees, matched care plans, quality monitoring and franchisor-accessible records.
- Customer mechanism: clients or responsible parties arrange approved care; institutional accounts may buy approved staffing.
- Critical franchisee duty: recruit, screen, train, schedule and supervise employees.
- Strongest dependency: changing Manuals, suppliers, Designated Software and audits.
- Key distinction: conditional Designated Area protection; separate Conversion and clinical permissions.
- Largest gap: local payer mix, referral sources, current vendors and staffing structure.