Green Home Solutions operates one mobile, territory-based Unit format: the franchisee converts local indoor-air-quality inquiries into testing, estimates, remediation and related services, then records payment and job data in required systems. The 2026 FDD places day-to-day execution with the franchisee while OnAxis Franchising Group, LLC controls protocols, products, technology, marketing assets and territory rules.
A customer enters through the brand website, telephone, local marketing, referral relationships or a National Account. The local unit assesses the property, defines the scope, schedules and performs approved work from a Service Vehicle, collects payment through the required POS/CRM environment, honors applicable service obligations, and reports operating data to the franchisor.
What does a Green Home Solutions unit sell, and who buys it?
The unit sells approved indoor-air-quality testing, mold cleaning and remediation, odor management, disinfection, duct cleaning, encapsulation and related property services. Demand comes primarily from residential property owners and managers, small-business operators, contractors and professional referral sources.
The Brand Standards Manual defines what may be sold. Treatment products accompany an approved application or service and cannot be resold alone. Future offerings may require certification and a Franchise Agreement addendum; OnAxis can revise the required core menu.
Approved service families
Official service pages describe indoor-air-quality testing, mold remediation, odor removal, crawl-space encapsulation, HVAC and dryer-duct cleaning, indoor disinfection and probiotic air purification.
Customer and referral entities
The unit may serve homeowners, residential property managers and permitted light-commercial accounts. The consumer site also addresses home inspectors, real-estate professionals, healthcare professionals and environmental specialists as referral or demand sources.
Sources: 2026 FDD, Items 1 and 16, pp. 3–4, 41–42; Agreement §§1.1, 6.8.3, 9.1; official consumer website.
How does work move through the unit?
A typical service cycle starts with a territory-qualified inquiry, moves through assessment and scope definition, then proceeds to scheduled field work, quality follow-up, payment and franchisor reporting. The exact technical path changes by service and property condition.
- Actor
- Manager, office staff or salesperson
- Action
- Receive a website, telephone, referral or local-marketing inquiry; confirm ZIP code and service need.
- System/asset
- Brand landing page, telephone channel and required CRM/POS.
- Output
- A local lead, a routed National Account opportunity, or a lead transferred within 12 business hours.
- Actor
- Certified technician or qualified unit representative
- Action
- Inspect the property, identify moisture or indoor-air concerns, collect samples when appropriate and document findings.
- System/asset
- Service Vehicle, tablet, testing instruments, PPE and approved forms.
- Output
- Assessment findings and the technical inputs for a recommended scope.
- Actor
- Manager, salesperson or estimator
- Action
- Explain findings, prepare an itemized estimate, obtain customer authorization and schedule the approved service.
- System/asset
- CRM/POS, prescribed paperwork and approved service protocols.
- Output
- An authorized job with defined scope, timing and assigned field resources.
- Actor
- Technician, employee or documented subcontractor
- Action
- Perform the authorized treatment or cleaning using approved procedures, containment and equipment appropriate to the job.
- System/asset
- Approved remediation products, HEPA equipment, air scrubbers, Service Vehicle and safety equipment.
- Output
- Completed field service and job documentation ready for review.
- Actor
- Manager, technician and customer
- Action
- Confirm completion, address complaints, recommend independent post-treatment testing where applicable and administer the mold-cleaning warranty.
- System/asset
- Job record, customer communications and one-year limited warranty terms.
- Output
- Closed service cycle, required re-treatment if triggered, and follow-up record.
- Actor
- Office staff, Manager and owner or principal
- Action
- Collect payment, record all billings, reconcile transactions and submit prescribed operating and financial reports.
- System/asset
- Mobile payments, CRM/POS, approved accounting software, bank account and retained source records.
- Output
- Customer receipt, complete books, royalty-reporting inputs and an auditable operating record.
Sources: 2026 FDD, Items 8, 11, 15, 16; Agreement §§4.18, 6.8, 6.14, 6.23, 10; official mold-testing process and official remediation process.
Who performs each operating function?
The franchisee supplies the people and controls employment decisions. A full-time designated Manager supervises the Franchised Business; technicians or approved subcontractors perform field services; OnAxis supplies standards, systems and oversight rather than the local labor force.
- Hires, trains, schedules, compensates and disciplines employees.
- Maintains licenses, insurance, inventory, Service Vehicles and local records.
- Prices jobs, executes service, handles customers and manages cash collection.
- Sets System Standards, approved offerings, protocols and brand requirements.
- Provides consultation, manual revisions, field support and periodic evaluations.
- Controls brand websites, marketing approval, National Accounts and data access.
- Approved suppliers provide equipment, software, apparel, checks and other inputs.
- Laboratories or independent testing providers may support sample analysis or verification.
- Area Representatives may perform delegated support or certification functions in some regions.
The owner or principal owner need not perform field work but remains responsible for the Franchised Business, accounting and reporting. A certified Manager must devote full time and best efforts, so the contract does not create an unmanaged absentee model.
Sources: 2026 FDD, Items 11, 15, pp. 27–35, 41; Agreement §§3.2, 6.6; official franchise overview.
Which suppliers, assets and technology are mandatory?
The operating model depends on an approved Service Vehicle, designated products and equipment, a franchisor-controlled CRM/POS environment, prescribed accounting and reporting tools, and suppliers that can be changed or revoked by OnAxis.
Products and suppliers
OnAxis is currently the sole approved supplier of required mold-remediation and cleaning products. IAQ Solutions, LLC is an affiliated preferred provider. Other safety equipment, marketing materials, apparel and operating supplies must meet System Standards and may have designated or approved sources.
Field assets
At least one new or low-mileage late-model Service Vehicle is required and must be approved and wrapped. The unit also maintains treatment inventory, testing tools, PPE and service-specific equipment such as HEPA vacuums, air scrubbers and containment assets. Initial Certification includes ACAC and IICRC components; field protocols reference ANSI/IICRC S520 and U.S. Environmental Protection Agency guidance.
Transaction stack
The required CRM/POS records leads, customer communication, itemized estimates, transactions and mobile card payments. A Windows laptop and at least one tablet or iPad per Service Vehicle or salesperson support field and office work.
Records and security
Approved accounting software, Microsoft Office, Adobe Reader, virus protection and PCI compliance support reporting and payment controls. OnAxis can require upgrades and has broad access to information generated through the Computer System.
A franchisee may request a new item or supplier. OnAxis can charge for evaluation, decide within 90 days, impose conditions and revoke approval; the FDD allows 30 days to exhaust inventory. Supplier status affects capacity and compliance.
Sources: 2026 FDD, Items 8, 11, pp. 20–24, 28–29; Agreement §§6.8.6–6.10, 10.1; official CRM/POS support; official treatment protocols.
What does the Protected Territory protect—and what does it not protect?
A Protected Territory restricts where another Green Home Solutions outlet using the Marks may be established, subject to contract conditions. It is expressly non-exclusive and does not block National Accounts, alternate channels, reserved brands or every outside solicitation.
Demand is partly centralized. The Brand Development Fund can finance websites, social media, call-center support and lead generation; OnAxis controls creative and placement without promising proportional territory benefit. Franchisees fund local advertising, proposed materials and media need approval, and no advertising cooperative currently exists.
- Local service boundaryThe franchisee may not market, solicit, estimate or perform outside the Protected Territory without written authorization. Leads belonging elsewhere must be passed to the territory owner—or to OnAxis if ownership is unknown—within 12 business hours.
- Digital channelOnAxis controls the main website, assigned landing pages and brand social accounts. A franchisee cannot create an independent website, domain or branded social presence without approval and cannot use e-commerce or another distribution channel unless authorized.
- National AccountsOnAxis negotiates National Account terms and may offer the local work to the territory franchisee. The franchisee can decline, after which another franchisee or an owned or affiliated business may perform the work inside the Protected Territory without compensation.
- Restricted customersWithout express approval, mold-cleaning work is restricted for specified large businesses and for marinas, recreational-vehicle dealerships, schools and hospitals. Any formal customer restriction can be documented by amendment.
The strongest practical boundary is lead ownership rather than absolute market exclusivity. Out-of-territory estimates and services can trigger contractual penalties, while franchisor-reserved National Accounts and digital channels can still reach customers inside the Protected Territory.
Sources: 2026 FDD, Items 12, 16, pp. 36–38, 41–42; Agreement §§1.3–1.5, 8.6; ZIP-code location finder; assessment channel.
What does Item 20 show about the operating network?
Item 20 reports an entirely franchised U.S. outlet network at year-end 2025: 211 franchised outlets and no company-owned outlets. The count fell in 2023, was flat in 2024 and increased by 14 net outlets in 2025.
Source: 2026 Green Home Solutions FDD, Item 20, Tables 1, 3 and 4, pp. 50–54. Reporting date: December 31, 2025.
What does the franchisor control, and what remains with the franchisee?
OnAxis controls the branded operating architecture; the franchisee controls local execution inside it. The dividing line is clearest in pricing, employment and scheduling versus required protocols, suppliers, technology, marketing and data.
- Franchisee decidesCustomer pricing; employee hiring, pay, schedules and discipline; local office choice subject to approval; which approved vendor to use when alternatives exist; whether to accept a National Account; whether to adopt an optional added service.
- OnAxis requiresApproved services and technical methods; product sources and specifications; required software and reporting categories; uniforms, Service Vehicle standards, advertising approval, territory routing, record retention, inspections and corrective action.
- OnAxis assistsSpecific operating consultation, manual updates, field support at its discretion, marketing resources, approved supplier access, certifications and periodic service evaluations. The franchisee remains solely responsible for day-to-day operation.
OnAxis can revise the Brand Standards Manual, mandate software or equipment changes, inspect records and vehicles, access system data, audit reports and direct corrections. The Franchise Agreement permits step-in management after an uncured default, while Item 11 leaves customer pricing to the franchisee.
Sources: 2026 FDD, Items 8, 11, 15; Agreement §§3.2, 6.8, 7, 9, 10, 13.6.
Which operating questions still require direct verification?
The FDD defines the contractual framework but does not disclose a standard local organization chart, job-level capacity, lead mix or service mix. A buyer should verify how the framework is being applied in the specific Protected Territory.
- Obtain the current Protected Territory map, ZIP-code list and any customer restriction amendment.
- Confirm which services are mandatory now and which require an optional addendum or added certification.
- Review the current Approved Suppliers list, sole-source items, product lead times and inventory rules.
- Identify the exact CRM/POS, website-management, call-center and accounting integrations currently required.
- Define the Manager’s actual weekly responsibilities and the owner’s reporting-review process.
- Check state and local licenses for mold remediation, testing, duct cleaning and other authorized work.
- Ask how local website leads, telephone leads, referral leads and National Accounts are assigned and measured.
- Review current Brand Standards Manual updates, inspection criteria, warranty procedures and complaint escalation.
Green Home Solutions converts property-condition inquiries into paid testing, remediation and related indoor-air-quality services. The franchisee must staff, schedule and document compliant field execution. OnAxis controls treatment products, protocols, technology, data and branded channels. A Protected Territory limits outlet placement but is not an exclusive customer or digital market. The largest undisclosed question is the local mix of leads, services and labor needed to sustain the full-time Manager and field operation.
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