How Does the College Hunks Hauling Junk Franchise Work?

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College Hunks Hauling Junk operates as a local truck-based service business tied to centralized booking and data. The franchisee hires and supervises the field team, completes junk-removal or moving jobs, maintains vehicles, and runs local sales; CHHJ Franchising L.L.C. controls routing, standards, approved inputs, technology, and reporting.

Data basis. The evidence base is the CHHJ Franchising L.L.C. 2026 U.S. Franchise Disclosure Document issued April 30, 2026, including Items 1, 6, 8, 11, 12, 15, 16, 19 and 20, the Franchise Agreement, and the Operations Manual table of contents. Item 20 covers 2023-2025. Official pages, including the College HUNKS franchise website, were checked July 29, 2026.

Operating model

How does the College Hunks Hauling Junk franchise work after opening?

Direct answer

The Franchised Business converts telephone, email, online and locally generated inquiries into scheduled field jobs. The First Contact Sales & Loyalty Center routes and records demand; the franchisee supplies the Managing Owner or approved manager, crews, vehicles, office, local marketing and legal compliance; required software, ACUTE FS bookkeeping, approved suppliers and System Standards govern execution and reporting.

2 separate service concepts Junk removal, moving, or both.

3 franchise formats Standard, small market and conversion.

300K-400K standard Zone population Anticipated range, not exclusivity.

30 hrs weekly physical supervision Managing Owner or approved manager.

165 U.S. outlets at year-end 2025 159 franchised and 6 company-owned.

Source: 2026 FDD, Items 1, 12, 15 and 20, pp. 1-3, 48-58 and 74-83.

Offering and customers

What does the franchisee sell, and who buys it?

The authorized offer serves residential and commercial clients. Junk removal covers pickup and transport of non-hazardous unwanted items for reuse, donation, recycling, transfer or disposal. The separate College Hunks Moving concept covers relocation and may include packing and moving supplies.

College Hunks Hauling Junk concept

Crews remove approved non-hazardous items, load a branded truck, then use donation, recycling, transfer-station or landfill channels. The official junk-removal workflow shows appointment, estimate, loading and cleanup.

College Hunks Moving concept

Moving requires separate vehicles, equipment, insurance and training. It may cover relocation, packing, loading, transport, unloading and supplies, as shown on the official moving-services page and packing-services page.

Required service boundary

The franchisee may sell only approved services and must offer required services. Conflicting services, including unauthorized free pickups, are prohibited. CHHJ Franchising may make new services optional or mandatory; storage and roll-off containers are not identified as current requirements.

The Franchise Agreement distinguishes standard, “small market” and conversion formats. A standard Zone is anticipated at 300,000 to 400,000 people; a “small market” Zone contains 5,000 to 299,999 and must offer both junk removal and moving; a conversion franchise brings an existing similar operator into the System. Standard and conversion buyers may operate one concept or both, subject to approval.

Source: 2026 FDD, Items 1, 8 and 16, pp. 1-3, 31-35 and 59; Franchise Agreement Sections 9.13-9.14; Operations Manual TOC.

Customer-to-completion flow

How does work move through the unit?

Each job must be captured, assigned to the correct Designated Territory, entered in the required system, estimated or confirmed, performed with approved assets and trained roles, closed out, and exposed to SLC follow-up, bookkeeping and franchisor reporting.

Inquiry and demand capture

Actor: Client, SLC or franchisee.
Action: Receive a telephone, email, online, referral or locally generated inquiry.
System / asset: Brand website, dedicated number, email and proprietary client-loyalty software.
Output: A recorded lead tied to client location and requested service.

Routing and appointment booking

Actor: First Contact Sales & Loyalty Center.
Action: Route by geography and scheduling availability; post non-emergency work orders in real time.
System / asset: Central database, scheduling calendar and franchisee work-order list.
Output: A scheduled estimate, consultation, move or service call assigned to a Franchised Business.

Qualification, confirmation and estimate

Actor: Local manager, Truck Captain or moving team.
Action: Review client notes, confirm the appointment, assess scope and present the applicable estimate.
System / asset: Work order, pricing tools, smartphone and branded service vehicle.
Output: Approved job scope, service plan and customer authorization to proceed.

Field fulfillment

Actor: Truck Captain and Wingman for junk work; Moving Manager and movers for moving work.
Action: Protect property, load items, transport them and complete the authorized service.
System / asset: Approved vehicle, wrap, uniforms, tools, moving supplies and safety procedures.
Output: Removed items or relocated property ready for disposition, unloading or final walkthrough.

Completion, disposition and payment

Actor: Local field team and office.
Action: Finish the walkthrough, clean the work area where applicable, process payment and close the work order.
System / asset: Receipt, point-of-sale function, end-of-day settlement and approved donation, recycling or disposal destination.
Output: Completed job record, payment record and disposition trail.

Follow-up, complaints and reporting

Actor: SLC, franchisee and NOR through ACUTE FS.
Action: Conduct courtesy follow-up, route in-depth issues locally, reconcile books and submit operating reports.
System / asset: Central client database, proprietary software, QuickBooks access and ACUTE FS.
Output: Quality-control record, financial reports, fee reporting and data available for audit.

Franchisor control

Self-generated work must enter the required software and SLC process before performance. The franchisee must attempt SLC-scheduled jobs, report job status and follow-up, and may not directly solicit or serve clients outside the Designated Territory without written permission.

Source: 2026 FDD, Items 1, 8 and 16; Franchise Agreement Sections 5.13, 5.16 and Article XXI; Operations Manual TOC.

People and accountability

What must the owner do, and who manages the employees?

The FDD does not describe an absentee model. A Managing Owner with at least 51% ownership must devote full-time and best efforts to the business. That person or an approved trained manager must be physically present at least 30 hours per week.

Owner participation

CHHJ Franchising recommends, but does not require, direct day-to-day supervision by the Managing Owner. An approved, trained manager may run the unit and may be required to own at least 10%. A replacement manager must be hired within 30 days and complete required training.

The franchisee selects, pays, schedules and terminates employees and contractors. It must conduct pre-hire background checks, train personnel on System Standards, maintain sufficient staffing, and obtain confidentiality and noncompetition agreements from managers and key employees. Disclosed roles include Managing Owner, approved manager, Truck Captain, Wingman, Moving Manager and mover; no mandatory headcount, crew ratio, shift pattern or wage structure is disclosed.

Source: 2026 FDD, Item 15, p. 58; Franchise Agreement Sections 9.4, 9.15 and 9.16; Operations Manual TOC, Exhibit F.

Responsibilities and dependencies

Which systems, suppliers and operating decisions are mandatory?

The franchisee controls employment and execution. CHHJ Franchising controls approved services, System Standards, SLC participation, technology, data, suppliers, vehicle specifications, advertising, pricing, inspections and reporting; NOR and approved suppliers control inputs.

Franchisee

Hire, pay and supervise the local workforce.
Maintain the office, vehicles, tools, insurance and licenses.
Perform jobs and resolve in-depth customer issues.
Execute approved marketing and commercial prospecting.
Protect data and meet recordkeeping and reporting deadlines.

CHHJ Franchising and SLC

Define approved services, methods, hours and service standards.
Operate centralized inquiry, routing, scheduling and follow-up.
Approve advertising, vendors, vehicles, wraps and supplies.
Set pricing requirements where lawful.
Inspect, audit and require corrective training.

Affiliates and approved third parties

NOR exclusively provides ACUTE FS bookkeeping; payroll is optional.
An approved developer hosts proprietary software.
Approved suppliers provide vehicles, wraps and equipment.
Insurers and disposition facilities support fulfillment.
National Accounts may set pricing, billing and performance terms.

The required Technology System includes a computer, proprietary software, point-of-sale, phones, firewall and designated equipment. It handles booking, client management and fee reporting. Microsoft Office 365 and CHHJ.com email are required; the franchisor has email administration, QuickBooks audit access and ownership of centrally collected job data.

Vehicle capacity is rule-based. The unit starts with one approved vehicle per offered service and adds capacity when monthly Gross Sales per service vehicle reaches $25,000. By year three, each Zone must have a dedicated vehicle for each offered service, subject to franchisor approval and the current rollout schedule.

Source: 2026 FDD, Items 8 and 11, pp. 31-47; Franchise Agreement Sections 5.9, 5.17, 9.11-9.20 and Article XII. The official training and support page describes CRM, dispatch and coaching; the FDD controls contractual requirements.

Territory and channels

Does the franchisee control its territory and customer channels?

The FDD says the franchisee receives no exclusive territory. The Designated Territory limits solicitation and service, while CHHJ Franchising reserves national-account, unoffered-service, alternative-channel and other rights and may route approved work across boundaries.

Operating area or channel	Franchisee right	Material limit
Designated Territory	Operate the purchased concept in listed Zones.	No same-concept outlet is ordinarily placed there, but the grant is non-exclusive and protection can shrink after default.
Outside territory	Work when the SLC directs it, consent is given, or approved Leased Zip Codes apply.	No direct solicitation or service outside it.
Internet and websites	Use the location page and approved digital advertising.	No independent website or direct Internet or alternative-channel sales.
National or Regional Accounts	Perform local work as franchisee or subcontractor.	Franchisor may solicit locally and set pricing, billing, collection and performance terms.

CHHJ Franchising may use another franchisee or affiliate when the local unit cannot provide a requested service. A buyer of only junk removal or only moving may face the other concept in the same Designated Territory unless it qualifies to add that concept first.

Source: 2026 FDD, Item 12, pp. 48-54; Franchise Agreement Article III and Section 5.16. The public franchise-model page says “protected territory”; the FDD's non-exclusive grant controls here.

Marketing, quality and records

What does the franchisor control after the job calendar is active?

CHHJ Franchising controls brand-fund deployment, advertising approval, online presence, standards, approved services, follow-up, pricing rights, inspections and reporting. The franchisee handles local marketing, workforce decisions, field performance, legal compliance and accurate records.

Demand generation: the Brand Development Fund supports systemwide marketing and online booking. Local advertising is currently 8% of Gross Sales through approved vendors and materials.
Customer experience: the franchisor prescribes hours, maintenance, checklists and service standards; the SLC records complaints and escalates material issues locally.
Quality enforcement: mystery shopping, inspections, audits and training can follow missed System Standards or material negative feedback.
Financial visibility: ACUTE FS, the chart of accounts, QuickBooks access and audit rights expose unit records to CHHJ Franchising and NOR.
Local discretion: the franchisee sets hiring, pay, schedules and working conditions, subject to background-check, training, appearance, safety and staffing requirements.

Source: 2026 FDD, Items 6, 8 and 11, pp. 9-19 and 31-47; Franchise Agreement Articles IX, XI, XII and XXI.

Item 20 system footprint

What changed in the U.S. outlet base through 2025?

Item 20 reports 165 U.S. outlets at December 31, 2025: 159 franchised and six company-owned. The total fell from 206 in 2023 and 190 in 2024; company-owned outlets increased by two in 2025.

Year-end U.S. outlet composition

Franchised and company-owned outlets, December 31 of each year

Interpretation: the 2025 franchised net change of -27 combines 11 territories transferred into existing franchisees' territories and 16 closures. The count measures reporting units, not whether every covered territory stopped receiving service.

Source: 2026 FDD, Item 20, Table 1, p. 74, and Table 4, p. 82. Totals reconcile to 206, 190 and 165.

Buyer verification

Which operating details still require document-level verification?

The FDD establishes the control structure, but several day-to-day settings remain in changeablemanuals, supplier lists, schedules or market-specific agreements. Those documents can vary by market and change between FDD editions.

Confirm Designated Territory, Zone boundaries, purchased concept and neighboring concept rights in Franchise Agreement Exhibit A.
Obtain approved vehicle models, wrap supplier, equipment list and rollout schedule by concept and Zone.
Review required services, hours, pricing, estimating tools, response times and SLC standards in the Operations Manual.
Identify approved suppliers, technology specifications, upgrade duties, data access and cybersecurity requirements.
Verify moving, waste-hauling and disposal licenses, insurer requirements and available disposition facilities.
Request National Accounts Program pricing, billing, collections, claims and failure terms.

Operating-model synthesis

The mechanism is booked truck-and-crew work: residential and commercial clients request junk removal or moving, the SLC routes demand, and the Franchised Business estimates, performs, collects payment and reports each job. The franchisee's primary responsibility is supervising a compliant field organization with sufficient vehicle capacity.

The strongest dependency is the SLC, proprietary software, ACUTE FS and approved suppliers. A Designated Territory is non-exclusive. The largest unresolved question is the manual specification for staffing, pricing, approved assets and hours in the buyer's Zone.