A 911 Restoration franchise is a territory-based, 24/7 property-restoration operator. The franchisee supplies the local manager, technicians, equipment, vehicles and employment decisions; the franchisor controls the System, Dispatch Center, Proprietary Marks, required technology, supplier specifications, National Accounts and access to operating data.
Data basis. Legal franchisor: 911 Restoration Franchise Inc., a California corporation. Sources: 2026 U.S. FDD issued June 11, 2026; Items 1, 6, 8, 11, 12, 15, 16, 19 and 20; Franchise Agreement; and Conversion Addendum. Item 20 covers fiscal years 2023–2025. Offered programs: Traditional, Conversion and Micro-Market; multiple-franchise ownership is an arrangement, not a fourth program. Checked July 28, 2026. No verified franchise-controlled public FDD PDF was found. See the official U.S. franchise website.
Offering and demand
What does a 911 Restoration franchise sell, and who buys it?
The Franchised Business sells project-based “Restoration Services” and “Non-Restoration Services” to homeowners, commercial property users, retailers, property managers, real-estate owners and insurance-related accounts. Demand enters through emergency calls, an approved local marketer, franchisor-controlled digital channels, referrals and National Accounts in the assigned Territory.
“Restoration Services” is the Franchise Agreement’s defined category for work such as water mitigation, mold remediation, sanitization, content pack-out and pack-in, air-duct and crawl-space cleaning, insulation work, fire and smoke abatement, trauma cleaning, hazardous or asbestos abatement, janitorial work and storage services. “Non-Restoration Services” includes board-up, carpet cleaning, construction, repair, roofing, remodeling and reconstruction. The consumer site describes the field sequence for water damage restoration, fire and smoke restoration, mold remediation and reconstruction.
3
offered programs
Traditional, Conversion, Micro-Market.
24/7/365
required availability
Every day, including holidays.
329
franchised outlets
U.S. count at December 31, 2025.
4
company-owned outlets
U.S. count at December 31, 2025.
953
Manual pages
Confidential Operations Manual length.
Source: 2026 FDD, Items 1, 11 and 20; Franchise Agreement, pp. B-10–B-11.
Service cycle
How does work move from the first call to a completed job?
The cycle moves from inquiry and dispatch to assessment, estimating, mitigation or remediation, optional reconstruction, billing, collection and monthly reporting. Technical steps vary by water, fire, mold, sewage, cleaning or reconstruction scope.
Demand capture and intake
- Actor:
- Franchisor Dispatch Center, approved local marketer or National Accounts team.
- Action:
- Capture an emergency or scheduled inquiry through approved telephone numbers and digital channels.
- Required system or asset:
- Call-center forwarding, approved listings and advertising.
- Output:
- A lead routed to the applicable Territory.
Acceptance, qualification and dispatch
- Actor:
- Franchisee, manager or dispatch personnel.
- Action:
- Confirm loss details, accept the job, schedule response and assign personnel. National Account opportunities follow separate acceptance rules.
- Required system or asset:
- Designated dispatch software and CRM software.
- Output:
- A scheduled job with an assigned crew or project lead.
Assessment, documentation and estimate
- Actor:
- Manager, estimator and qualified technician.
- Action:
- Inspect the property, document affected materials, define the scope and prepare claim records.
- Required system or asset:
- Xactimate, XactAnalysis, Symbility, MICA or DocuSketch as applicable.
- Output:
- A documented scope and estimate.
Mitigation or remediation
- Actor:
- Franchisee-employed technicians, crew leads or approved independent contractors.
- Action:
- Extract water, dry structures, remove mold, clean smoke and soot, sanitize contamination or perform another authorized service.
- Required system or asset:
- Approved equipment, branded vehicle, required licenses and IICRC guidelines.
- Output:
- A stabilized property and updated job file.
Repair, reconstruction and completion
- Actor:
- Project manager, technicians, trades or contractors selected by the franchisee within System requirements.
- Action:
- Perform authorized board-up, repair, remodeling or reconstruction and close required documentation.
- Required system or asset:
- Approved scope, project records and required permits.
- Output:
- Completed work ready for approval and invoicing.
Billing, collection and reporting
- Actor:
- Franchisee accounting staff for ordinary jobs; franchisor for National Account jobs.
- Action:
- Invoice, collect, close the job file and report monthly Gross Revenue. The franchisor bills and collects National Account amounts before remitting the balance.
- Required system or asset:
- QuickBooks Online, CRM software, Reporting Tool and EFT account.
- Output:
- Recorded collections and auditable reports.
Public reference: insurance-claims process. Contract source: 2026 FDD, Items 6, 11 and 12; Franchise Agreement §§ 5.11, 8.6, 9.6 and 11.
Actors and accountability
Who performs each operating function?
The franchisee controls local labor and performs customer work, licensing, vehicles, equipment, insurance, local marketing and records. The franchisor controls the System, Dispatch Center, digital brand assets, specifications, National Accounts and compliance. Technology providers and approved vendors supply required inputs.
Franchisee
- Hire, pay, supervise, discipline and terminate local employees.
- Maintain 24/7/365 response and execute customer work.
- Secure licenses, permits, insurance, vehicles, equipment and facilities.
- Prepare estimates, maintain job files, invoice work and report Gross Revenue.
- Perform approved local business development and document advertising activity.
Franchisor
- Maintain the System, Manual, training and supplier specifications.
- Operate mandatory Dispatch Center programs and administer the National Advertising Fund.
- Own or control branded websites, social accounts, listings and directory assets.
- Set National Account policies, pricing rules and central billing.
- Inspect performance, audit records, access data and require changes.
Third-party dependencies
- Preferred suppliers provide designated equipment, products, materials and services.
- Intuit supplies QuickBooks Online; other vendors support CRM software, Microsoft Office 365 and claims software.
- Insurance carriers review documented scopes and claims.
- An approved local marketer executes required local marketing after month three.
- IICRC standards and certification resources guide technical restoration work.
Owner participation
The owner need not work full time in daily operations but must provide substantial and continuing effort. If the owner is not involved day to day, the franchisee must employ a manager. Employees remain solely the franchisee’s employees. System Standards may regulate staffing levels, qualifications, training, dress and appearance; hiring, firing, compensation and employment policy remain franchisee decisions.
Source: 2026 FDD, Items 11 and 15. Public reference: training and support.
Required infrastructure
Which systems, suppliers and operating controls are mandatory?
The unit must use the Dispatch Center, designated dispatch and CRM software, QuickBooks Online, estimating platforms, approved email, intranet and job-documentation tools. It must buy designated inputs from preferred suppliers, maintain a compliant branded vehicle and provide extensive financial and operating data access.
| Operating layer | Required input | Franchisor control | Franchisee duty |
|---|---|---|---|
| Intake and scheduling | Dispatch Center programs, designated dispatch software and CRM software | Mandatory participation; routing and program standards | Accept, schedule, staff and fulfill routed work |
| Estimating and claims | Xactimate, XactAnalysis, Symbility, MICA, DocuSketch and Microsoft Office 365 | May change required software and require upgrades | Prepare scopes, estimates, photos and job files |
| Finance and reporting | QuickBooks Online, Reporting Tool, EFT and approved email | Administrative access; no contractual limit on data access | Report monthly activity, retain records and fund EFT account |
| Field assets and supply | Preferred suppliers, approved equipment and Proprietary Marks-branded service vehicle | Specifications, supplier approval, reinspection and revocation | Purchase, brand, clean, maintain and replace assets |
An unapproved supplier or item requires written submission, with a decision due within 30 days. Approval may be revoked if specifications are no longer met. Conversion franchisees may retain existing equipment or vehicles only with written approval; replacements must follow preferred-supplier and branding rules. A service vehicle generally may not be more than four years old and must remain clean and undamaged.
Technology data control
The franchisor requires administrative-level access to QuickBooks Online and independent access to other accounting and operating data. The 2026 FDD states that contractual access is not limited and that business-related customer data, sales information and operating statistics are owned by the franchisor. The franchisee pays for hardware, connectivity, licenses, maintenance and required upgrades.
Source: 2026 FDD, Items 8 and 11; Franchise Agreement §§ 5.6 and 9.6–9.6.3.
Market access
How do territory, marketing and National Accounts rules work?
The assigned Territory is non-exclusive. Other franchisees generally cannot directly market into it but may accept unsolicited work there. The franchisor retains internet and alternative-channel rights, controls National Accounts and Catastrophic Events, and may reroute declined or unfulfilled opportunities.
- Local solicitation protection. Other franchisees cannot use direct local advertising, mail, door-to-door marketing or similar solicitation inside the assigned Territory.
- Franchisor channel reservation. Internet and Dispatch Center leads, National Accounts and Catastrophic Events remain subject to franchisor routing.
- Franchisee channel restriction. The unit may not solicit outside its Territory, use unauthorized internet channels, sell wholesale or create independent branded digital assets.
- Mandatory local demand generation. The franchisee must conduct approved local and digital marketing, document spending monthly and hire an approved local marketer after three months.
The consumer-facing National Accounts Program serves multi-location customers. Participation is mandatory: the franchisee must meet insurance, personnel, equipment, training and program requirements, follow pricing and protocols, and may be suspended for defaults or repeated declines. The franchisor bills and collects National Account receivables before remitting the balance.
Territory limit
Current franchise-site pages use “protected” or “exclusive” territory language, including the public franchise ownership FAQ. The controlling 2026 FDD and Franchise Agreement state that the Territory is not exclusive. The practical protection is narrower: limits on another franchisee’s direct local solicitation, subject to franchisor, alternative-channel, National Account and Catastrophic Event rights.
Source: 2026 FDD, Items 11–12; Franchise Agreement §§ 3.3, 5.2, 5.11, 9.11 and 10.
Format differences
What changes among Traditional, Conversion and Micro-Market franchises?
Traditional, Conversion and Micro-Market franchises use the same core System but enter differently and cover different populations. Traditional and Micro-Market start new operations; Conversion adds approval and rebranding requirements for an existing related business. No Micro-Market franchise had been sold by the FDD issuance date.
| Program | Entry path | Territory population | Material operating distinction |
|---|---|---|---|
| Traditional Franchise | New 911 Restoration business | Approximately 250,000–350,000 | Builds the approved facility, assets, team and systems. |
| Conversion Franchise | Existing similar or related business converts | Approximately 250,000–350,000 | Facility, equipment, vehicles and digital presence require approval and rebranding. |
| Micro-Market Franchise | New business in a smaller market | 100,000–249,999 | Same core System in a smaller Territory; none sold by June 11, 2026. |
Multiple-franchise ownership may allow contiguous Territories to operate from one office and consolidate certain operating fees, but 911 Restoration Franchise Inc. determines how many Territories may use one branch office. It is an operating arrangement across multiple Franchise Agreements, not a separate customer proposition.
Source: 2026 FDD cover; Items 1, 8 and 19; Conversion Addendum ¶¶ 3–5.
System footprint
What does Item 20 show about the operating network?
At December 31, 2025, Item 20 Table 1 lists 329 U.S. franchised outlets and four company-owned outlets. Franchised net growth slowed from 41 outlets in 2023 to four in 2024 and three in 2025. The 2025 movement came from 11 openings offset by eight disclosed outlet exits.
2025 U.S. franchised outlet events
Reconciliation: 326 beginning franchised outlets + 11 openings − 2 terminations − 1 non-renewal − 5 other cessations − 0 reacquisitions = 329 ending outlets.
Source: 2026 FDD, Item 20, Table 3, pp. 3–8; fiscal year ended December 31, 2025.
Item 20 signal
Table 1 lists 329 franchised outlets and four company-owned outlets at 2025 year-end, but its stated total is 334. The two listed categories sum to 333. A composition donut would therefore fail the required reconciliation test. A buyer should obtain a corrected schedule or an explanation of the one-outlet difference before using the total as a system-composition figure.
Buyer verification
Which operating questions remain to be verified?
The FDD does not state a standard crew size, staffing ratio, shift pattern, current vendor roster, exact CRM vendor, service-line mix or tested Micro-Market population. Verify these against the current Manual, software list, Territory exhibit and active franchisee practices.
- Territory exhibit: confirm boundaries, solicitation protection, alternate channels, National Accounts routing and Catastrophic Events.
- Staffing: confirm manager and technician qualifications, background checks, on-call coverage, local marketer and Business Development Manager conditions.
- Technology: obtain the dispatch, CRM, Reporting Tool, claims, email and intranet roster, including separate licenses.
- Suppliers and assets: obtain the preferred-supplier list, vehicle specification, replacement policy and alternative-supplier process.
- Format availability: confirm current Micro-Market availability and effects on staffing, dispatch or assets.
- Item 20: reconcile 334 total outlets with 329 franchised and four company-owned outlets.
Operating synthesis
What is the operating model in one view?
The model is job based: capture a property-damage inquiry, dispatch a local crew, document and estimate the loss, perform mitigation or remediation, complete repair or reconstruction when applicable, then invoice, collect and report. The franchisee must maintain qualified 24/7 execution. The strongest dependency is franchisor control of the Manual, technology, Proprietary Marks, preferred suppliers, National Accounts and operating data. The key distinction is a non-exclusive Territory with limited local-solicitation protection. The largest unresolved question is the staffing and crew configuration required in the buyer’s market.